Vandana N.

Vandana N.

Application Support Engineer

Pune , India

Experience: 9 Years

Vandana

Pune , India

Application Support Engineer

37020 USD / Year

  • Immediate: Available

9 Years

Now you can Instantly Chat with Vandana!

About Me

Extensive experience in L2/L3 application support. Holding 10+ years of IT experience. Worked on Where Scape RED/UNIX/PL/SQL/Datastage / technologies. Worked on projects in telcom, banking and life science domain. Hands on experience in loading data ...

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Portfolio Projects

https://www.aqr.com

Application Support engineer.

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• Handling production issues with stringent SLA and best practices. • Monitor, analyze and resolve incidents, user queries and problems, working closely with Vendor, development and infrastructure te

Description

AQR is a global investment management firm dedicated to delivering results for their clients.

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Description

AQR Capital Management is a global investment management firm based in Greenwich, Connecticut, United States. AQR is dedicated in delivering results for their clients. An innovative approach to Systematic investing backed by research insight and economic intuition.

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Description

SunCoke Energy is one of the largest independent producer of high-quality metallurgical coke in the Americas and has over 45 years of metallurgical coke production experience. They are internationally recognized as a leading provider of heat recovery coke making technology that meets or exceeds applicable environmental standards and that produces some of the highest coke quality in the market. The SunCoke EDW primarily supports the financial team required for analysis.

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Description

Project 1: Suncoke energy,USA (billing) Mar’14 to Oct’15 J

Client: Suncoke

Role: Support project Lead

Description: SunCoke Energy is one of the largest independent producer of high-quality metallurgical coke in the Americas and has over 45 years of metallurgical coke production experience. They are internationally recognized as a leading provider of heat recovery coke making technology that meets or exceeds applicable environmental standards and that produces some of the highest coke quality in the market. The SunCoke EDW primarily supports the financial team required for analysis.

Team Size: 4

Responsibilities:

· Leading the team of 4 members for implementation & maintenance project

· Handling production issues, batch cycle support with stringent SLA on Wherescape RED scheduler, Small change requests – development, migration testing, and documentation.

· Mentored junior members of the team by solving queries and clarifying the requirement to them

Environment: Datawahousing ,Wherescape RED ,Oracle ,Unix.

Project 2: Conway Nov’13 to Feb’14

Client: Con-way(Logistics)

Role: Technical Consultant/SME

Description: Menlo Worldwide Logistics is a leading global provider of a wide range of logistics.This project is to rebuild and re-platform their current data warehouse to a more modern, Oracle data warehouse platform that will substantially reduce the overhead of maintaining the current environment based on an IBM iSeries and DB2 solution platform.

Team Size: 4

Responsibilities:

· Leading the team of 3 members for implementation project.

· Handling design/data issues.

· Designed the client requirements .

· Defined the activity flow of the required functionality

· Maintained quality of the development with minimum defects

· Handling production issues, batch cycle support with stringent SLA on Wherescape RED scheduler, Small change requests – development, migration testing, and documentation.

Environment: Datawahousing ,Oracle ,Wherescape RED,Unix.

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Description

Menlo Worldwide Logistics is a leading global provider of a wide range of logistics.This project is to rebuild and re-platform their current data warehouse to a more modern, Oracle data warehouse platform that will substantially reduce the overhead of maintaining the current environment based on an IBM iSeries and DB2 solution platform.

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Description

Project 1: Market Research(Life-science)

Client: Market Research(Life-science), Pune

Role: SME (Subject Matter Expert)

Description: Market research is a Life science project. This application gathers all the information related to drugs, their new releases depending on changes in their form or strength, doctors, their visits, specialty, different channels, expenses occurred on promotion and drugs data on weekly and monthly basis. This data is loaded into output systems in the required format and reports are sent to executives.

Team Size: 6

Responsibilities:

· Loading data files into oracle database using Unix scripts within strict SLA’s

  • Extensive Data analysis, Maintain backups
  • Data maintenance activities depending on client’s requirement in Oracle. Report building using Qlickview tool, Monitoring jobs on Qlickview tool.

· Mentored junior members of the team by solving queries and clarifying the requirement to them

Environment: Unix ,Qlickview,Oracle,SAP BI.

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Description

WMC- RDA is a Information System application which Wellington Management Company LLP uses to provide prices for different financial instruments. The company needs these prices principally for internal information purposes, supporting portfolio management functions such as Portfolio performance measurement, maintaining positions and other key internal functions.

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Description

Verizon Communications Inc. (NYSE: VZ) is an American broadband and telecommunications company. Verizon was technical voice based maintenance project.

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Description

Project 1: Linksys (networking)Telcom Jan'04 to July '06

Client: Linksys,USA

Role: Technical Executive

Description: Linksys by Cisco, commonly known as Linksys, is a major provider of home and small office network products. Linksys manufactures broadband and wireless routers, consumer and small business grade Ethernet switching.

Team Size: 50

Responsibilities:

Supporting customers via phone for network related queries.
Installation and maintenance of Linksys supported products on windows operating system. Maintaining process driver SLA’s like no of calls per day, Average Handling time, open tickets duration, Customer satisfaction ratio.

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Description

Linksys by Cisco, commonly known as Linksys, is a major provider of home and small office network products. Linksys manufactures broadband and wireless routers, consumer and small business grade Ethernet switching.

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Description

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