Key Result Areas: • Currently, working as Product Specialist in Internet of Things by supporting and implementing ThingWorx, ThingWorx Manufacturing Apps, Connected Field Service and Servigistics Field Service Management. • My experience deals in analyzing the domain problem & demands and developing the web and desktop applications and providing maintenance and support to them. • Experience in with Thingworx (IOT ) developing and implementing IoT applications using gateways as Raspberry pi-2. • Experience in requirement gathering and developing IoT applications and integrating 3rd Party API, EDGE devices and Hardware using ThingWorx • Experience installing, configuring and administering Web-based applications, Relational Databases, and Open-Source Projects (such as Apache Web-Server, Apache Tomcat). • Working knowledge of ANSI SQL, web services, and use of a REST API. • An understanding of network communications, switches, routers, server, video, and mobile equipment. • An understanding of machine communications in a manufacturing environment. • Knowledge of storage networking/cloud computing • Able to produce audience-appropriate technical communications with management, support personnel, and the customer. • Working in coordination with different entities of the project as a part of Global Support Team and updating the client on weekly basis with various reports • Providing high-end technical support on systems, managing incidents and ensuring high end-user satisfaction levels on SafeNet Technical Level-2 and Level-3 product issues • Reproducing issues in local environment as required, maintaining local labs and Escalating reproduced issues for workaround/hotfix • Reviewing the new customer link feasibility and necessary configuration • Assisting in the execution of technical meetings with customer for requirement gathering; troubleshooting all kinds of problems; providing access to sites during periodic maintenance & faults / alarms & rendering technical support • Raising the tool tickets for any tool related issue and coordinating with Development Team for timely resolution • Knowledge and understanding of networking technologies. (VPN, Load Balancers, Firewalls, Routers, etc.) • Understanding of internet technologies. (Web servers, encryption, XML, HTTP, Web Services, etc.) • Extending high-end technical support at sites and ensuring high customer satisfaction levels through promptly addressing client's problems • Supporting the clients in enhancing the Database Security by generating new ideas for achieving client satisfaction • Processing customer's request in online tools as per the technical parameters • Rendering code updates for fixing reported defects and providing detailed information with Tier 1 clients • Maintaining the records for major problems faced by the customers w.r.t. products in large numbers & reporting the same to the concerned department Highlights: • Provided high quality services to outbound customers for the project - Thingworx (IOT Platform), FSM, Manufacturing Apps in PTC • Provided high quality services to outbound customers for the project - Data Encryption and Control in Gemalto • Measured employee satisfaction using methods such as customer information and resolution and recommended regular follow ups and made scheduled call backs to customers for enhancing efficiency levels • Transitioned and stabilized Datasecure/Keysecure Project • Executed the Datasecure/Keysecure project to increase productivity of agents and contact rate for the Keysecure Team

·        Provided high quality services to outbound customers for the project – Thingworx (IOT Platform), FSM, Manufacturing Apps in PTC

·        Provided high quality services to outbound customers for the project - Data Encryption and Control in Gemalto