About Me
Experienced IOT Engineer with a demonstrated history of working in the information technology and services industry. Skilled in ThingWorx (An IOT Product) ,Azure IOT and other IOT technologies by supporting and implementing ThingWorx , ThingWorx...
Platforms Linux/Centos/Window Server 2008 R2/2012
Cloud Platform AWS
Programing Languages SQL, Core Java, OOPS
Database MS SQL Server, Oracle, Postgres
Ticketing Applications Salesforce, Siebel, CCOD, Oracle CRM
Application protocols HTTP, HTTPS, FTP, SMTP, SNMP, SSL
Web Technology HTML
Application Software MSSQL 2008, 2012, 2005, SQL Developer
Others: MS Office, ESXI, VMWare Workstation, Apache Tomcat, Log Monitoring, DNS Server, TCP/IP, SSL, Putty, WinSCP, HTTPS, Encryption, Web Services REST API, Log Management, Vulnerability Management, Cryptography, Load Balancing, Oracle TDE, and MSSQL EKM
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Skills
Web Development
Software Testing
Programming Language
Others
Development Tools
Networking & Security
Database
Operating System
Mobile Apps
Software Engineering
E-Commerce
Graphic Design
Portfolio Projects
Company
IOT
Description
Key Result Areas: • Currently, working as Product Specialist in Internet of Things by supporting and implementing ThingWorx, ThingWorx Manufacturing Apps, Connected Field Service and Servigistics Field Service Management. • My experience deals in analyzing the domain problem & demands and developing the web and desktop applications and providing maintenance and support to them. • Experience in with Thingworx (IOT ) developing and implementing IoT applications using gateways as Raspberry pi-2. • Experience in requirement gathering and developing IoT applications and integrating 3rd Party API, EDGE devices and Hardware using ThingWorx • Experience installing, configuring and administering Web-based applications, Relational Databases, and Open-Source Projects (such as Apache Web-Server, Apache Tomcat). • Working knowledge of ANSI SQL, web services, and use of a REST API. • An understanding of network communications, switches, routers, server, video, and mobile equipment. • An understanding of machine communications in a manufacturing environment. • Knowledge of storage networking/cloud computing • Able to produce audience-appropriate technical communications with management, support personnel, and the customer. • Working in coordination with different entities of the project as a part of Global Support Team and updating the client on weekly basis with various reports • Providing high-end technical support on systems, managing incidents and ensuring high end-user satisfaction levels on SafeNet Technical Level-2 and Level-3 product issues • Reproducing issues in local environment as required, maintaining local labs and Escalating reproduced issues for workaround/hotfix • Reviewing the new customer link feasibility and necessary configuration • Assisting in the execution of technical meetings with customer for requirement gathering; troubleshooting all kinds of problems; providing access to sites during periodic maintenance & faults / alarms & rendering technical support • Raising the tool tickets for any tool related issue and coordinating with Development Team for timely resolution • Knowledge and understanding of networking technologies. (VPN, Load Balancers, Firewalls, Routers, etc.) • Understanding of internet technologies. (Web servers, encryption, XML, HTTP, Web Services, etc.) • Extending high-end technical support at sites and ensuring high customer satisfaction levels through promptly addressing client's problems • Supporting the clients in enhancing the Database Security by generating new ideas for achieving client satisfaction • Processing customer's request in online tools as per the technical parameters • Rendering code updates for fixing reported defects and providing detailed information with Tier 1 clients • Maintaining the records for major problems faced by the customers w.r.t. products in large numbers & reporting the same to the concerned department Highlights: • Provided high quality services to outbound customers for the project - Thingworx (IOT Platform), FSM, Manufacturing Apps in PTC • Provided high quality services to outbound customers for the project - Data Encryption and Control in Gemalto • Measured employee satisfaction using methods such as customer information and resolution and recommended regular follow ups and made scheduled call backs to customers for enhancing efficiency levels • Transitioned and stabilized Datasecure/Keysecure Project • Executed the Datasecure/Keysecure project to increase productivity of agents and contact rate for the Keysecure Team
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LinuxTools
AWSCompany
Manufacturing Apps
Description
· Provided high quality services to outbound customers for the project – Thingworx (IOT Platform), FSM, Manufacturing Apps in PTC
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Java (All Versions)Tools
GitCompany
Data Encryption and Control
Description
· Provided high quality services to outbound customers for the project - Data Encryption and Control in Gemalto
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Java (All Versions)Tools
Github