Research and Development

Designing and Development of application in .Net environment

Writing code in Data Access Layer and Business Layer

Database design, writing and executing stored procedures

Implemented the application to database connectivity using ADO.Net

Writing of Unit Testing of the application using Microsoft Fakes

SUMMIT Availability Management is an ITIL 2011 certified module that is designed to proactively collect and monitor availability and performance data across your entire enterprise using agent-based or agent less technology. Our solution can be leveraged using automation to do regular maintenance tasks on the datacenter components whether they're on the premises or on the cloud.

Built for both service providers as well as enterprise customers, SUMMIT Availability Management enables enterprises to get, up and running. This is in turn helps them realize business value in minutes. Accelerated problem resolution and proactive issue prevention further boosts service levels.

SUMMIT’s Availability Management solution comprises of modules like Network Monitoring, Server Monitoring & Application Monitoring with in-built Event Management capabilities across the solutions.

SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation to help CIOs and service providers improve the productivity of IT service operations and reduce the cost and complexities involved.

Our unique approach towards analytics and predictive technologies builds Operational Intelligence by correlating contextual data from disparate systems. Operational Intelligence enables the IT Analysts with enhanced situational awareness of their IT environment and recommends corrective actions to incidents and problems in real-time thereby driving higher First Call Resolutions (FCR) of issues.

Our flexible and comprehensive Runbook Automation (RBA) engine, enables IT administrators to routinely automate repetitive tasks and processes. This helps reduce the error rates, thereby freeing the analysts’ bandwidth for more complex issues.

With its feature-rich Android and iOS mobile apps, users and analysts can access the solution on an anytime, anywhere basis – making it a true mobile 24x7 enterprise application.

Thoughtfully designed features such as comprehensive SLA Management, Skill Mapping, Service Assist, Check List and Cost per Incident Monitoring help increase the productivity and effectiveness of services delivered.

SUMMIT Service Management with its multi-tenant architecture and high configurability, can be used across multiple functions such as HR, Finance, Facilities, Marketing and Procurement etc., each with their own SLAs and Service Catalogues, thereby truly making it an Enterprise Service Management Solution.