As Program Manager, managed key stakeholders for analysis, scoping and planning enterprise application stack, web services, databases and infrastructure for on-prem data center migration to AWS Cloud and PCI compliance

As Program Manager, managed vendor team who worked on migrating Microsoft SQL Server 2008 database to MS SQL Server 2016 including database objects and data. This was a critical piece of work completed before commencement of migrating on-prem data center to Cloud

·        Worked with various stakeholders for identifying business impacts, priorities, go-live criterions including acceptable downtime for cloud migration, migration runbooks, availability and post go-live responsibilities for customer and Cloud service provider

·        As a Senior Cloud Project Manager, managing cloud migration of applications and services from on-prem Data Center (DC) to Azure and AWS cloud with business-critical cloud migration schedule and cut-over

·        Managing stakeholders: Transition Manager, Service Manager, Cloud Foundation, Cloud Architect, Business Partners, Delivery Head/Delivery Director, AMS and FAM/TAM Manager

·        Conduct kick-off meeting with stakeholders and get their buy-in for migration approach & methodology, migration plan, and milestones, migration windows for cut-over

·        Accountable for review & approval of cloud migration design, run book, Transition Handbook, cut-over

·        Conduct weekly status review (WSR) with stakeholders and resolve dependencies, issues and risks

·        Responsible for identifying risks, prepare contingent and mitigation plans and manage, track risks and highlight risks during WSR and weekly program reviews

·        Manage challenges arising from obtaining approval for deliverables & support from business partner

·        Accountable for achieving T-12 week milestones, deliverables and milestones

·        Responsible for obtaining required approval from security compliance team for FDA/SOX Compliance

·        Accountable for Technical Application Management and Functional Application Management Support transition, shadowing, primary and steady state support

Managed Support Programs

•   Transitioning Managed Support Program (MSP) production support for MDMS system
• KT on production support process – on-call support process, storm support process, incident management, ticket management, work request management, job monitoring, weekly, monthly security patches support, timesheet tracking
• Obtain necessary approvals for access to environment, tools and process
• Estimate effort, resource, cost and schedule for work requests and obtain necessary approval
• SLA performance tracking and reporting

Information Security Systems

·        Ensuring no disruption on user access and business continuity post acquisitions and divestitures

·        Ensure compliance to annual security audit by external agency (D&T)

·        Facilitated/coordinated scrum ceremonies: product backlog grooming, sprint planning, spring backlog grooming, sprint review, daily stand-up, retrospective meetings

·        Track and improve team performance on delivering user stories in sprint releases (velocity)

·        Estimate effort, resource, cost and schedule for support for acquisitions and divestitures

·        Resolve dependency, constraints, issues with SAP and other 60+ Datafeed providers

·        24x7 production support for security applications, ticket and incident management

·        SLA tracking and reporting

SCM Demand Planning and Forecasting and Delivery Scorecard

·        On-time and successful roll-out of SAP plants into Xelus demand forecasting, supported customer across three major regions North America, EMEA and Asia Pacific regions

·        Coordinated with global stakeholders for smooth rollout of new plant’s demand data to Xelus Forecast

·        Ensuring no disruption on user access and business continuity post acquisitions and divestitures

·        Estimate effort, resource, cost and schedule for support for acquisitions and divestitures for rolling-out new plants into SAP and Xelus

·        Resolve dependency, constraints, data quality issues with SAP support team

·        24x7 production support for Xelus, ticket and incident management

·        24 hours support for fiscal month-end, quarterly and annual processing

·        SLA tracking and reporting

·        As a 1^st Project Manager and Scrum Master, built and coached high performing Scrum Team

·        Managed internal stakeholders (Product Owner and Business)

·        Managed external partners (Shopzilla, Icecat, alatest) for product content and product reviews

·        Resolved data quality issues with concerned partners and ensured timely availability of feeds

·        Estimated, planned and worked closely with service provider for hosting e-commerce site