Managing DevOps and Middleware tracks in GST Program 24*7 Operations Support of DevOps and Middleware tracks Support DC-DR Switchover, DR Drill Incident, Problem and Service Request (SR) management Resolve technical issues, people management, vendor management Layer 7 API Gateway Migration & Upgradation Support and ensure 24*7 availability of systems and applications for Monthly, Quarterly, Har-yearly and Annual GST tax peak filing period Participate Monthly Operations and Governance Reviews with customer Manage OEMs (Broadcom, Redhat, Redis) for Layer 7 API Gateway, JDG and Redis product technical support

Managed Data Center Migration of 8 waves, 450 servers, 24 weeks cutover Worked as Partner Teams Project Manager/Scrum master and facilitated scrum ceremonies: Daily Scrum, Design Meetings, Go/No-Go Meetings, week-end production cutover and sign-off Managed Migration Phases: Discovery, Data Replication, Design, Migration & Testing, Cutover, Stabilization, KT & Transition and Final Sign-off Managed challenges and risks arising from factory model of applications migration to AWS Cloud Completed migration within extremely tight timelines which helped data center decommissioning/exit Managed migration deliverables (design, runbook, Information Security documentation) and sign-off for weekly cutover Managed migration scope (weekly review of wave plan, and in/out of applications to be migrated during upcoming cutover weeks, server count, KT for apps already migrated, post-migration support and issue tracker, etc) Planned and executed post-migration transition and handover to CloudOps team Maintain migration tracker containing apps, migration team assignment for apps, deliverables for each app. Responsible for maintaining Inventory, review and approval Responsible for maintaining CMDB up-to-date Responsible tagging of cloud resources correctly, review and reporting to stakeholders Coordinated with stakeholders for shutdown and decommissioning of on-prem servers

Managed end-to-end DC migration to AWS cloud: Discovery, Planning, Preparation, execution and go-live/cut-over Managed various stakeholders including statutory (FDA/SOX) and security compliance, service managers, transition manager, cloud foundation team, infrastructure team, Partners, and PMO Managed various migration business cases: DC2Cloud, Cloud2Cloud including SaaS migration

· As a Senior Cloud Project Manager, managing cloud migration of applications and services from on-prem Data Center (DC) to Azure and AWS cloud with business-critical cloud migration schedule and cut-over

· Managing stakeholders: Transition Manager, Service Manager, Cloud Foundation, Cloud Architect, Business Partners, Delivery Head/Delivery Director, AMS and FAM/TAM Manager

· Conduct kick-off meeting with stakeholders and get their buy-in for migration approach & methodology, migration plan, and milestones, migration windows for cut-over

· Accountable for review & approval of cloud migration design, run book, Transition Handbook, cut-over

· Conduct weekly status review (WSR) with stakeholders and resolve dependencies, issues and risks

· Responsible for identifying risks, prepare contingent and mitigation plans and manage, track risks and highlight risks during WSR and weekly program reviews

· Manage challenges arising from obtaining approval for deliverables & support from business partner

· Accountable for achieving T-12 week milestones, deliverables and milestones

· Responsible for obtaining required approval from security compliance team for FDA/SOX Compliance

· Accountable for Technical Application Management and Functional Application Management Support transition, shadowing, primary and steady state support

As Program Manager, managed key stakeholders for analysis, scoping and planning enterprise application stack, web services, databases and infrastructure for on-prem data center migration to AWS Cloud and PCI compliance

As Program Manager, managed vendor team who worked on migrating Microsoft SQL Server 2008 database to MS SQL Server 2016 including database objects and data. This was a critical piece of work completed before commencement of migrating on-prem data center to Cloud

· Worked with various stakeholders for identifying business impacts, priorities, go-live criterions including acceptable downtime for cloud migration, migration runbooks, availability and post go-live responsibilities for customer and Cloud service provider

Managed Support Programs

• Transitioning Managed Support Program (MSP) production support for MDMS system
• KT on production support process – on-call support process, storm support process, incident management, ticket management, work request management, job monitoring, weekly, monthly security patches support, timesheet tracking
• Obtain necessary approvals for access to environment, tools and process
• Estimate effort, resource, cost and schedule for work requests and obtain necessary approval
• SLA performance tracking and reporting

Information Security Systems

· Ensuring no disruption on user access and business continuity post acquisitions and divestitures

· Ensure compliance to annual security audit by external agency (D&T)

· Facilitated/coordinated scrum ceremonies: product backlog grooming, sprint planning, spring backlog grooming, sprint review, daily stand-up, retrospective meetings

· Track and improve team performance on delivering user stories in sprint releases (velocity)

· Estimate effort, resource, cost and schedule for support for acquisitions and divestitures

· Resolve dependency, constraints, issues with SAP and other 60+ Datafeed providers

· 24x7 production support for security applications, ticket and incident management

· SLA tracking and reporting

SCM Demand Planning and Forecasting and Delivery Scorecard

· On-time and successful roll-out of SAP plants into Xelus demand forecasting, supported customer across three major regions North America, EMEA and Asia Pacific regions

· Coordinated with global stakeholders for smooth rollout of new plant’s demand data to Xelus Forecast

· Ensuring no disruption on user access and business continuity post acquisitions and divestitures

· Estimate effort, resource, cost and schedule for support for acquisitions and divestitures for rolling-out new plants into SAP and Xelus

· Resolve dependency, constraints, data quality issues with SAP support team

· 24x7 production support for Xelus, ticket and incident management

· 24 hours support for fiscal month-end, quarterly and annual processing

· SLA tracking and reporting

· As a 1^st Project Manager and Scrum Master, built and coached high performing Scrum Team

· Managed internal stakeholders (Product Owner and Business)

· Managed external partners (Shopzilla, Icecat, alatest) for product content and product reviews

· Resolved data quality issues with concerned partners and ensured timely availability of feeds

· Estimated, planned and worked closely with service provider for hosting e-commerce site

Discovery and planning for migration, identifying end-of-life (EOL) applications Successful migration of SQL Server 2008 databases to SQL Server 2016 Managed challenges arising from managing stakeholders - Systems & QA Engineering, DevOps, Enterprise Teams Program Managers

Collaborated with Enterprise Engineering Team and Program Managers, Customer Support, Technical Support and Senior Management for RTW (Release-to-Web) Trained/Coached team, facilitated scrum ceremonies, focused on self-sustained team and teams velocity Managed priorities by providing access to Consumer Mac product backlog to Enterprise Team, Program Managers, Business and negotiated with them to shield the team

Transitioning Managed Support Program (MSP) production support for MDMS system KT on production support process – on-call/storm support process, incident & ticketing management, job monitoring, support for weekly, monthly maintenance (security patches) Estimate effort, resource, cost and schedule for work requests and obtain necessary approval SLA Management - performance tracking and reporting

Ensuring no disruption of user access and business continuity post acquisitions and divestitures Facilitated/coordinated scrum ceremonies: product backlog grooming, sprint planning, spring backlog grooming, sprint review, daily stand-up, retrospective meetings Resolve dependency, constraints, issues with SAP and other 60+ Datafeed providers 24x7 production support for security applications, ticket and incident management, SLA Management

On-time and successful roll-out of SAP plants into Xelus demand forecasting, supported customer across three major regions North America, EMEA and Asia Pacific regions Ensuring no disruption on user access and business continuity post acquisitions and divestitures Estimate effort, resource, cost and schedule for support for acquisitions and divestitures for rolling-out new plants into SAP and Xelus

As a 1st Project Manager and Scrum Master, built and coached high performing Scrum Team Managed external partners (Shopzilla, Icecat, alatest) for product content and product reviews Resolved data quality issues with concerned partners and ensured timely availability of feeds Estimated, planned and worked closely with service provider for hosting e-commerce site

Managed multiple SoWs, projects and priorities concurrently Managed estimation, resources, cost, budget Conducted project reviews with Project Managers, Technical Managers, Technical Leads

Delivered complex Mobile Number Portability OSS gateway within time and budget Helped customer in ROI as per business plan

Developed Proof-of-Concept (PoC) within 2 weeks and won the project from incumbent vendor Prepared detailed WBS, task assignment, tracking and controlling, Status reporting Received highest visibility within customer organization (CEOs from US and Europe)

Technical and functional requirement gathering for application migration Prepared application and data migration strategy Planning and executing migration, UAT and sign-off

Presented technical and process capability to customer and won the project Coordinated with customer and service provider for site deployment Delivered the project within tight go-to-market timeline & helped customer to realise ROI

Planned and executed migration and resolved technical issues Product demo to prospective customers

Led the Tool development team & developed migration tool within schedule and budget Conducted demos to customer (Chennai and Mumbai) and obtained approval

Led the team of 7 people for product maintenance & support, onsite deployment