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§ Scrum master role with 6 years and 5 months of total experience in facilitating scrum collaborations, leading and coaching scrum implementation. Conducting Agile training for different development teams. Manage scrum proc...
§ Deriving Business Value & Efficiency through Business Process Re-engineering, Change Management, Project Management, Lean Six Sigma & Continuous Improvement across different development and production support teams.
§ Support Analyst in Application Production Support using ServiceNow application for incident management, problem management and change management basis ITIL V3 capabilities, at L2 and L3 level. Troubleshooting client issues with high level data analysis on UNIX/Linux and TIBCO platforms. Release manager for planning, scheduling, and controlling the movement of releases to test and production environment. Responsible for access control, managing test environments for development. Maintenance and support of the TIBCO applications to help client run business without having any impact.
§ Around 5 years and 3 months of IT experience in analysis, development, testing, release, deployment and functional maintenance of software applications, IT Service Management Application suite and Production Support including 3 years 3 months of experience in development with Middleware Technology (TIBCO, Ultra Messaging and Messaging Queue).Show More
APS eCom middleware
Project Implementation Details:
- Automation in BAU activities: Centric and FXBundle weekly process restart done using AppManage (Tibco), weekly job scheduled via BL.
- Geneos :-
Tibco BW component logs monitored via geneos using FKM sampler for quick and easy spotting of errors. Helps in creation and implementation of change tickets.
Calculation of the CPU utilization by process threads of all servers in Geneos, helps in managing the CPU utilization by all the processes without affecting the already running processes.
Alerting for the receipt of any dynamic invalidcontract for the Centric_Factor component and investigate further.
- Splunk :-
Creating dashboards based on the different kinds of error codes available in the tibco logs to distinguish between business errors and technical errors providing better log management.
Onboarding the log files using xpolog for the ease of monitoring.
- Discouraging email based alerting :- Analysis of the hawk files and clean-up of the hawk rules to reduce the redundant alert emails every weekend, constructing it to the team mailbox only.
- Release process improvement :-
Introduction of several best practices. Code walk through for better understanding of the flow with developers. Understanding the functional requirement and output with the BAs.
Creation of a template for the release notes and runbook.
Template for the release steps containing definite sequence of the start/stop for the components.
- Streamlining the format for the start of the day/week checks.
- Review and restructuring of the existing batch jobs to make them more efficient for weekly log clean-ups (cavalry, bl logs etc) server restart, regular service upgrade etc.
- User management and asset management via tibco admin to restrict access to production data.
ToolsJira Service Desk
BNP Paribas ISPL
Responsibilities: Working with different development teams as Scrum Master. Understand the release process, suggest enhancements and automation wherever required in the release and development process to increase team’s productivity. Create and effectively manage product backlog. Design the sprints as per the release roadmap and optimize sprint backlog. Conduct Agile trainings to coach teams for Scrum adoption. Organize scrum events as necessary. Conduct Kaizen workshops for identification of improvement opportunities, implement agile methodology & work schedule management. Contribute to Efficiency across processes (3%YoY target) through Lean Transformation & Business Improvement initiatives. Run process improvement drives to meet Business and Organization’s needs. Execute Lean & Continuous improvement initiatives in India territory. Implementation Execute an organizational or process improvement on the 5-dimension Model covering Voice of Customer, Process Efficiency, Performance Management, Mind-sets and Behaviours, Organization and skills. Conduct Lean Methodology Trainings / Workshops (Problem Solving, Lean Concepts - 8 wastes, Retrospective). Capacity management, Workload analysis, gap analysis, be a Change Agent. Track and Report Project deliverables (in FTE / INR). Ensure benefit realisation is accounted in Budgeting exercise. Introducing KPIs for project tracking, capacity management, utilization and work distribution. Using ITIL and APS expertise, introduced best practices as per ITIL standards. Facilitate workshops within and across domains to share techniques / practices.Show More Show Less
Responsibilities: Using ServiceNow to take out various reports as asked by client. Run schedule jobs/background scripts. Work on tickets and service requests as raised by users. Incident Management, Change Management, Knowledge Management and Configuration Management using ServiceNow and TIBCO administrator. Release manager for the production releases, pre-prod release preparations, after-care support. Server upgrade and maintenance. Oracle 12c upgrade on all the environments (DEV, SIT, PAT, UAT, STG, PRD). TIBCO EMS upgrade 6.3 to 8.3.0. Enterprise management and server management using Bladelogic. Professional Experience Hands-on with Continuous Integration tool, TeamCity. Debugging and analysing failed batch job failures. Well verse with UNIX commands and Oracle, SQL developer, SQL Server 2005. Deployment of components using TIBCO Administrator. Version Management using SVN. Application performance management and Log monitoring using Splunk with admin level responsibilities, ITRS Geneos, WebSphere MQ.Monitoring the log collection process. Document review with the business users. Capturing end-to-end audits and logs. Code review to ensure standardization of code and enhance maintainability Monitoring & acknowledging of incident & problem tickets, emails. User management, resource management and domain management using Domain Utility. Process improvement and automation using scripting languages. Handling Network Isolation and Disaster Recovery Exercises for different locations. Server and application daily/weekly health checks. Training graduate hires and new joiners in the team. On-call and weekend supportShow More Show Less
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