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Have been associated with IT Industry for about 19+ years and come from Global ITES, Program, Delivery and Account Management background. Have worked at various customers assignment internationally as well as locally and have proven records....
As a seasoned professional have extensive familiarity in areas such as; setting budgets, planning, change management, client/vendor relations, business modeling , Product Line, and Service delivery and large IT Program and Account Management and have strong Delivery experience in Digitalization, Enterprise mobility ,Robotic Process Automation and Enterprise applications stack.Show More
Data & Analytics
Digital Transformation using multiple technology stack (such as Sharepoint, Salesforces, Tibco and BI ) to ensure smooth operations and IT transformation of one of the leading Real Estate organization
Ø Digital Transformation using multiple technology stack (such as Sharepoint, Salesforces, Tibco and BI ) to ensure smooth operations and IT transformation of one of the leading Real Estate organization (My Role: Account Owner & Delivery head)
· Business process Optimizations, Integration & Analytics
HHC want to optimize various workflows & Integration Platforms to Integration of Business apps & processes. To cater API Integration Platforms, Optimization across Business functions & Analytics.
· Sharepoint Apps- Consultancy & Implementation
Using SharePoint Online workflow automate various workflow to streamline their IT CAR process based on complex and custom driven flows to for Business Collaboration and also designed, developed & Integrate Intranet, Document + Content Management System.
· Salesforce Apps- Consultancy & Implementation
Using Salesforce Platform configured Contract & Opportunity Mgmt., Lead Management & Partner Lease Mgmt application to cater their business operation. Built Custom Workflows, Approvals & Email Integrations, Business Apps integrations using Web Services/APIs, Workflows, triggers & Process Builder
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Skills.NET Core Artificial Intelligence Cloud Computing SQL Power BI React.Js Salesforce SharePoint SQL Server Integration Services (SSIS) Tableau TIBCO EMS
Managing and Leading the End to end Delivery of DHL Singapore Account in Digital Transformation to automate Process, Mobile apps Role- Delivery & Account Head
Ø Digital Transformation using RPA and AI Chat BOT and Mobility
· Mobile Solution for shipment Preparation & tracking (Role–Delivery/Account Owner, Platform--Xamarin)
DHL want to expand their user base by enabling mobile users to send courier through mobile app. User can get quotation by entering from city, To city, weight information. User can create shipment by entering sender and receiver details. User is also able to track their shipment. The app also supports barcode scanner to track WB number. User can locate DHL service points through google maps in app.
· RPA Query BOTS (Role–Delivery Head, RPA Tool -UI Path)
DHL want to automate customer queries received by emails such as Request for Quotation, Opening additional account, Account reactivation, pickup request and Request for outstanding invoice. Client Status, Rate Card etc. Using RPA –UI Path same has been automated using Query Bot to answer customer queries.
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SkillsArtificial Intelligence Java (All Versions) OutSystems Robotic Process Automation - (RPA) Xamarin
NBO Digital Transformationhttps://nbo.om
Banking Digital Transformation using cutting edge Technology
NBO Digital Transformation
Managing an end to end Customer Engagement in a capacity of Delivery Head and Account Management. To transform a Digital Banking initiative of Bank to developed various application. Retail Mobile bank
Ø (Role–Delivery Head, Platform - Mobile Banking Solution-Kony)
Development and Implementation of Retail mobile banking application on Kony platforms cross platform. Support for multiple languages (English & Arabic), Access to account info, ability to make transfer & Payment of Beneficiary, Mobile Payments. The App is intended to provide the Retail Banking and push notification features on mobile phones. Users can register their accounts, add beneficiaries/payee, transfer money, make credit card Payments, view promotions & offers and locate ATM’s nearby. Apart from common features it also provides social site integration
Successfully Implementations key Projects such as MobileWallet, ATM Custodian, Twitter Banking, Multifactor Authentication(Gemalto) and AR as part of Digital Transformation Program
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Leading and Managing Digital Transformation using Xamarin and Power BI to drive the Business and IT transformation of one of the leading Travel & Hospitality house
Ø TRISEPT SOLUTION LLC. (The Mark Travel Corporations) - USA :
· Tracker BI Analytics –(Role -Delivery Head , Platform- Azure, .NET application & Power BI)
Tracker is travel product transaction recorder which analyze and bring insights with various dashboards for internal use like Service failures, severity etc. And for external users process historic information and generate trend analysis like popular destinations, performance of an agent. Various dash boards for monthly sales, Frequent visited places, Hotel information etc. Extract relevant data from tracker and move to Azure cloud to use Managed services, data transformations and Analytics Real time dashboards about product health of different components
· Mobile app for Itinerary and activities Management(Role–Delivery Head, Platform--Xamarin)
Tripendous is a mobile platform which can be used by various travel brands. Once the itinerary is booked through travel brand then travel brand will email the itinerary details along with mobile app link to the traveler. The traveler can see itinerary details along with flight and Whether notification info. It will notify traveler regarding flight status and Whether info. The app can show the Hotel direction to the traveler. The app notifies traveler regarding nearby events time to time based on traveler current location. Also the app enables traveler to book events during their journey.
● Back Office Automation Role–Delivery Head, Tool – RPA-CVISION)
The application primarily is a BOT that scans all the thousands of invoices raised by Various Travel Agents using Trisept solutions online vacation package platform, scraps invoice data and feeds them into Tricept Xcelerator Web portal using Intelligent Character Recognition tool called CVISION.
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ToolsJIRA Visual Studio (Win)