Working with Program team and feature team to understand the intricacy of application. Communicate with other management, engineers, product managers and support specialists on product issues Maintained the backlog and release plan with product owners and extract information to ensure that all the stakeholders are fully informed about teams successes and impediments. Track and communicate team velocity and sprint/release progress. Create user stories in Jira to capture all requirements. Working with Product Owner and team on Product Backlog, Spring Backlog, Sprint Burndown, Release Facilitating sprint planning, daily stand-up call as Scrum Master for scrum team Publicizing the teams progress and successes to make sure they are highly visible to product owner / stakeholders. Keeping the team together all the time to ensure successful sprints

Defects are raised based on Ensuring adherence to the defect management approach across the program Ensuring correct and appropriate QC and CQ usage; ensuring defect and Helpdesk related data and reporting accurately reflects the status; liaising with 3rd parties where there are dependencies to progress Helpdesk and defects; responsible for the production of defect and helpdesk analysis to identify trends which can be feed back into change teams to improve the quality of future change Ensure effective issue escalation to Test Lead/Manager, where there is a significant threat to delivery; incident detection and recording Coordinate with IT and Business and bring different technology groups together for problems resolution and service quality improvement. Own Incident Management process through the Incident life cycle. Facilitate work around solutions; recover systems immediately with minimal business impact. Creating knowledge database to identify the impact area within minimal time duration. Facilitate RCA and reports. Escalation of the problems occurred to the senior management. Problem related report generation. Categorization of the problems. Creating data tracking system tickets. Process development. Incident management process documentation. Support during releases, batch scheduling etc. Assigning and follow up on preventive action plans. Control Incident time line and discuss with senior management about the resolution timeline. Creation and distributing of Incident management weekly and monthly reports)

Coordinate with IT and Business and bring different technology groups together for problems resolution and service quality improvement; own Incident Management process through the Incident life cycle; facilitate work around solutions; recover systems immediately with minimal business impact. Creating knowledge database to identify the impact area within minimal time duration.

Worked on Banking and Testing project as IM and DM.

Worked as Scrum Master on Automation and Testing Projects.

Worked on projects SharePoint Setup and Automation of a Finance Centre of Excellence for basis excellent services & on-time deliveries of projects under the supervision.

Suggested enhancements like VDI setup and participated in testing to improve the application performance.

• Working with Program team and feature team to understand the intricacy of application.
• Maintained the backlog and release plan with product owners and extract information to ensure that all the stakeholders are fully informed about team’s successes and impediments.
• Track and communicate team velocity and sprint/release progress.
• Create user stories in Jira to capture all requirements.
• Working with Product Owner and team on Product Backlog, Spring Backlog, Sprint Burndown, Release
• Facilitating sprint planning, daily stand-up call as Scrum Master for scrum team
• Publicizing the team’s progress and successes to make sure they are highly visible to product owner / stakeholders.
• Keeping the team together all the time to ensure successful sprints

• Worked with Product Owner for effective grooming of product backlog
• Lead daily stand-ups and facilitate all the scrum ceremonies for the team
• Collected user requirements from stakeholders and wrote user stories
• Tracking of work and sprint burnt-down charts
• Worked with the scrum teams to resolve their impediments
• Worked with the scrum team and the Product Owner to negotiate the minimum viable product.

Responsibilities

• Coordinate with IT and Business and bring different technology groups together for problems resolution and service quality improvement; own Incident Management process through the Incident life cycle; facilitate work around solutions; recover systems immediately with minimal business impact.
• Creating knowledge database to identify the impact area within minimal time duration.

Role: As Sr. Process Executive for 1 year

Description: Matchmaker is the finance vertical of BT Global service which looks into invoices, cost, revenue, profit/loss margin & soon & so forth; managed process flow included calculating profit & loss incurred on a particular project/contract BT Global services; worked on BTGS provides cost dump along with revenue sheet to evaluate & analyze cost incurred by BT per contract/per site.

• Defects are raised based on Ensuring adherence to the defect management approach across the program
• Ensuring correct and appropriate QC and CQ usage; ensuring defect and Helpdesk related data and reporting accurately reflects the status; liaising with 3rd parties where there are dependencies to progress Helpdesk and defects; responsible for the production of defect and helpdesk analysis to identify trends which can be feed back into change teams to improve the quality of future change
• Ensure effective issue escalation to Test Lead/Manager, where there is a significant threat to delivery; incident detection and recording

BT provide raw dump sheet wherein we needed to do end-to-end contract breakdown based on product & services provided by BT to its end customer; based on the final analysis of cost & revenue, final draft of analysis was sent to the client; coordinated with cost breakdown based on product/ service per contract Recovered revenue on product/ service per contract; calculated profit/loss incurred by BTGS on service per contract; drafted reason if loss incurred and suggested action plan to BTGS to recover loss amount