Responsibilities: 1) Directed conceptual, strategic and tactical creation of robust Service console application as per gathered business requirements.

2) Found appropriate approach to implement application according to agent’s point of view to provide maximum functionality related to cases.

3) Developed Console view for Agents using multiple pages by embedding them on a window.

4) Set up Live Agent in Application.

5) Implemented such a waythat can accept responses from Email-to-Case and Community to handle the Cases.

6) All Functionalities implemented with the consideration of Multi-monitor Support. 

Sales/Service cloud - Customizations & enhancements using Lighting components . 

Production support

Implemented real time chat application (Agent-CSR) for 'Western Union - Care’. Customized application was based on LiveAgent Rest API and now it is available for 7 regions, 261 countries and in 26 languages. 

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1) Led meetings with third party applications to finalized suitable application for Salesforce structure.

2) Designed Salesforce architecture to fit system requirement.

3) Integrated ‘Aquity Scheduling’ with Salesforce through Zapier to create data into Salesforce.

4) Created Forms and structure in ‘Pronto forms’ and Salesforce to connect each other.

5) Integrated ‘Formyoula’ with Salesforce.

6) Using different applications of ‘Accounting seed’ skeleton, implemented custom functionalities to work system more smoothly.

7) Used ‘Form Assembly’ to integrate Website data with Salesforce.

8) Integrated Booking social with Salesforce to manage appointments.

9) Created Reports and dashboards to show Company performance.

10) Implemented Case management for Warranty, Punch List, Change Order and Billing.

11) Managed Salesforce territories to assigned jobs according to Location.

12) And implemented many more other functionalities to work system smartly. 

1) Responsible from customer requirement gathering phase to the project implementation.

2) Created POC doc, Flow design of project, led the meetings with Client to understand and consult the Salesforce functionalities.

3) About programming, created VF pages template which suitable for requirement andcan manage by Custom setting.

4) To fetch the data from Report used ‘Analytics REST API’ then converted it into SOQL.

5) Used Google map JavaScript API to plot those records on VF pages with functionalities API provides. 

1) Thoroughly researched about 'Dynamic Component Factory Algorithm' to design Dynamic & efficient CMS Structure of the Project based on it which is the key to the flexibility.

2) Used 3-Tier application development approach for Apex Classes, Controller Classes and Apex Triggers.

3) Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

4) Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.

5) Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.

6) Responsible for all the activities related to code Check-in process using Eclipse IDE for Jenkins Process.

7) Developed Calendar, Salesforce Chatter like functionality with Visual Force pages which is embedded within a Page.

8) Designed and developed Visual Force pages based on the business requirements to display information considering different parameters like location, employee positions, categories etc.