Mohan K.

Servicenow Developer

New Delhi , India

Experience: 6 Years

Mohan

New Delhi , India

Servicenow Developer

19200 USD / Year

Immediate: Available

6 Years

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About Me

· Currently working as Lead Consultant in ITC Infotech, Bangalore.

· As a Technical Specialist, having 5+ years of specialized experience on Application Packaging, Virtualization of applications, Citrix pu...

· Having 2-years relevant experience as a Service Now Developer.

· Good Insight on Incident, Problem, Knowledge and Change Management.

· Experience on Client Side and Server Side Scripting and below scripting elements.

· Client Scripts, UI Policies.

· Business Rule, Script Includes, UI Actions.

· Creating Forms and Tables, Create/Modify Fields and Dictionary, Section and Views, View Rules.

· Workflow and Approval Activities

· Access Control Rules, Events, Email Notifications, Service Catalog and Record Producers.

· Strong knowledge on complete Application packaging life cycle.

· Knowledge in Sequencing applications using App-V 5.0

· Strong knowledge in Repackaging applications using Admin studio

· Extensive experience in delivering exceptional customer satisfaction and improving overall operations.

· Knowledge on staging and deploying the applications using SCCM 2012.

· Maintaining a good approach and understanding level among the industry verticals and depts. To make it collective team work

· Accept the task as challenge and feel responsive

· Worked as Subject matter expert (SME) in the current organization.

· Adaptive to learn new technologies, highly motivated to work in a team.

A perfect team worker with good communication skills and analytical capabilities.

Skills

Portfolio Projects

Description

Confidential

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Description

· Gathering and Analyzing Requirements related to Enhancement/ Story.

· Coding and review findings as per the best practices of Service Now.

· Analysis of Impact, fixing defects during the Instance Upgrade, and during Testing Phases.

· Troubleshooting Incidents, fixing Defects and Handling Service Requests.

· Onsite - offshore communication and Team co-ordination.

· Providing Functional and Technical Documentations on different Processes and bug fixes.

· Moving required customizations to different instances, using Update Sets.

· Good Insight on Incident, Problem, Knowledge, Change Management, Survey and Service portal.

· Experience on Client Side and Server Side Scripting and below elements.

ü Client Scripts, UI Policies.

ü Business Rule, Script Includes, UI Actions.

ü Creating Forms and Tables, Create/Modify Fields and Dictionary, Section and Views, View Rules.

ü Workflow and Approval Activities

ü Access Control Rules

ü SLA Definitions

ü Events, Email Notifications

ü Schedule Jobs, Report Scheduling, Homepages

ü Service Catalog, Record Producers

ü Import Sets and Transform Maps

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Description

· Worked as Associate IT consultant in the team of 3 and have been part of Schneider electric project for application compatibility testing on windows 10 for a year.

· Normalization was done on 32000 applications to arrive at revised scope of the project.

· DCP agent roll-outs were done to these machines to get the applications to ACT

· We have certified around 20,000 plus applications in ACT.

· I have attended all the meetings with other associates and have attended the sessions with different teams (SQL Server team, LRP team and SCCM Team) to understand the Database (In-house data, other vendor data).

· Weekly calls with regional SPOC's were kept to certify in-house applications.

· Bi-weekly calls with Microsoft was setup for discussing technical challenges with ACT (data discrepancy and loss).

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