-Leads a team of developers that uses C# and VBA(Visual Basic for Applications) programming languages and Automation Anywhere to develop tools that are used in automating remediation steps for issues encountered by clients.

- Microsoft Skype for Business and MS Teams support engineer who daily deals with clients including high-level ones, i.e Managing Directors and their Executive Assistants across Accenture, Inc. global that support and troubleshoot the Unified
Communications (SfB (Skype for Business) / MS Teams infrastructure and improve the end user experience.

• Identified, developed and deployed RPA Solutions using Macro based Automations.
• Conducts technical assessments with the Business to assess whether the current process is qualified for automation.
• Creates documentation for the Requirements Traceability Matrix, AS-IS Process flow and TO-BE Process flow that will be presented and to be approved by the business.
• Working knowledge in using Automation Anywhere.

Identified, developed and deployed RPA Solutions using Macro based Automations.Conducts technical assessments with the Business to assess whether the current process isqualified for automation.Creates documentation for the Requirements Traceability Matrix, AS-IS Process flow andTO-BE Process flow that will be presented and to be approved by the business.Working knowledge in using Automation Anywhere.

Microsoft Exchange Post Migration support engineer who daily deals with clients includinghigh-level ones, i.e Managing Directors and their Executive Assistants across the client sidethat support and troubleshoot the Exchange infrastructure and improve the end userexperience.Main point-of-contact in conducting Knowledge Transfer sessions to new resources inpreparation as an Accelerate tool engineer.Main point-of-contact in creating and reviewing operational technical documentation(Knowledge Based Articles/Wiki Articles) for processes and procedure required to supportMicrosoft Exchange issues.Investigated possible root causes of the clients issue, formulates best recommendations andresolutions to the problem/issue.Providing investigation, diagnosis and resolution of incidents/service request by utilizingour diverse tools, knowledge based articles and wiki pages.Responds to tickets within the required target response/resolution time to meet SLAs.Maintain confidentiality, integrity and availability of data and ensuring and maintainingsecurity tools in line with the global and local security standards and best practices.Drive automation of priority tasks coming from onshore counterparts and drive processimprovement within the team.Familiar with SCOM, SQL, PowerShell, MS Exchange Server, Messaging Migration andMicrosoft-Active Directory, Accelerate tool.

Performed Mailbox Migration from Exchange to Office365 platform.Performed migration testing before all hands.Build and monitor servers.Executed migration tasks from start to end of the process assigned.Monitors migration failures.Escalated issues/concern to onshore counterpart when necessary.Performed knowledge transfer to new resources in the project.Daily collaboration with both offshore and onshore counterparts to solidify goals.

The United Airlines Project is all about ensuring migration from Local OfficeCommunication Server/Lync 2010 Servers and Exchange 2010 to Office 365 hosted Skypefor Business and mail.Executed migration tasks from start to end of the process assigned:o From Collection creation, Mail licensing, Mail permission, Mail routing, Migrationproper up to Sending of Status report to onshore counterpart and client directly.Troubleshoot migration flaws encountered before and after the process.Escalated issues/concern to onshore counterpart when necessary.Daily collaboration with both offshore and onshore counterparts to solidify goals.