Transitioning 250 BI application from Boehringer Ingelheim (BI) internal IT, setting up BIAA Global RUN managed services program. Deliver 24x7 support services for 80 countries.
Significant cost savings with outsourcing of customer internal IT and headcount reduction.
▪ Multiple Data Management and Analytics projects in BI Human Pharma & Animal Health area.
▪ Global program to integrate Veeva based Sanofi 1CRM platform with various local, global systems through multi country roll-out. CRM system is hosted in AWS and Informatica Cloud.
▪ CRM Performance Dashboard (Including Call Analysis/Account Plan Report).
▪ Sales and Revenue forecasting, customer life time value analysis, Adverse Event Reporting, Drug effectiveness reporting, Treatment pathways and patient journey for health outcomes.
▪ AI and Machine learning based Customer journey, churn and recommendation model.
▪ Allegis support and enhancement projects in Data Integration, Data Quality & visualization area.
▪ Ensuring all deliveries are within defined KPI, SLA, CSAT and CSI target.
▪ Manage relationships, Convey market and customer feedback to delivery and practice team
▪ Identify opportunities of growth in the account and lead account strategy and planning.
▪ Steering efforts to meet defined P/L, margin, revenue targets on a consistent basis.
▪ Continuous service improvement through technical accelerators and customized KPI dashboard.

Program management, oversight in multiple TME (Telecom, Media, Entertainment) projects.
▪ Managed customer like T-Mobile, UBM, Rogers, Fox, Disney, Warner, MGM. Team Size: 400+ ▪ Managed E2E large scale Transformation and Development program in Digital, IOT, Bigdata, Analytics, Data integration program using DevOps and Data Lake transformation space. ▪ Enhancement and support project for NBCU, migration to Bigdata solution from Teradata ETL. ▪ Design and Development of Emotional Analytics IOT solutions by capturing Biometrics data.
▪ Managed new development for Rogers IPTV platform launch in Subscriptions, Usage Data, Asset Billing, commissions, settlement, smart home monitoring, Home product.
▪ Modernization of legacy process for sales, marketing, revenue, customer metrics, wireless, performance tracking in Digital and CRM platform.
▪ Studio & TV Analytics, Multi-Channel Analytics on a Centralized Platform, Customer 360 degree, Cross sell and up sell, Viewers ship engagement and retention.
▪ Facilitating multi-vendor engagements; monitoring and ensuring all work commitments of vendors like IBM and HCL are completed as per the contractual specifications.
▪ Own end to end sales process from lead identification to project initiation.
▪ Contribute in RFP, Pre-sales initiative, Solution, Demos, customer visits and growth of the sector.

Involved in the complete project life cycle from responding to RFI/RFPs, validation of estimations, solution designing to signing off on financial, technical & commercial elements.
▪ Executed and Managed multiple projects provide delivery oversight, track/review, handle escalation and supporting pre-sales activities. Portfolio of 700+ head count.
▪ Represent respective delivery organization in Senior Management reporting and reviews.
▪ Engineering/Technical Management of multiple projects in Enterprise Content Management, Bigdata and Analytics space. E.g. Michael Kors, Hess, Lowes, SWA, Amgen, HBO, Novelis.
▪ Led the industrialized managed service centers (IMSC) as part of a productivity improvement initiative; delivering projects to multiple clients through shared services model.
▪ Generated 15%-20% cost savings through enablers like technical accelerator/automation, application renovation, productivity improvement and lean implementation amongst others.

Setting up and growing the ADM part of the IKEA account to USD 10+ MN
▪ Expanded the portfolio through first generation outsourcing and transformation program
▪ Grew the offshore component from 20% to 55% and resources headcount from 30 to 120+
▪ Delivered multiple applications services in retail web, mobile web, order management, supply chain management, ecommerce solutions, business intelligence & integration space.
▪ Handled pre-sales activities and contributed to the sales by expanding the existing buying points of the client; managed delivery & governance processes in a multi-vendor environment.
▪ Defined the overall SDLC process framework for the client in Agile, RUP and Waterfall methodologies; Continuous integration and TDD using Maven and Jenkins.
▪ Analyzed, designed, executed End-of-Service Life Cycle Program; migrated & upgraded version of various applications and platforms to newer technologies.