· Provide solution for the customer request.

· Build and maintains integration between salesforce and oracle.

· Create Cases, Work Orders, Service appointments and assigned resource for field service of the device.

· Create workflow, process builder to automate business process.

· Create and modify Triggers and Apex class as per business requirement.

· Deployment of objects, triggers, classes through change sets.

Find root cause and providing the solution to avoid issue in integration between Salesforce and Oracle

· Custom object & custom field creations.

· Record type & page layout creations, Created Sales processes and assigned to required opportunity record types.

· Designed, developed and deployed the custom objects, page layouts, custom tabs, components, Visual Force pages, apex classes to meet the needs of the application. Created triggers for team management & sales team management for custom objects similar to opportunity team member functionality.

· Created schedulable Batch classes to send event notifications to managers & country managers whenever the event assigned to their team. This functionality implemented using Single/Mass Email Message methods.

· Multiple & multilevel approval process for multiple discounts values for multiple fares based on multiple fare combinations.

· Created documentation for workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.

· Involved in functional discussions with onshore.

· Used custom labels to be useful for multiple languages.

· Used change sets for deployments between sandboxes & finally to production.