About Me

PROFESSIONAL EXPERIENCE
Rushil Décor Limited, Ahmedabad (Dec-2018 to Continue… ) as an ERP Functional Consultant
 Testing the scenarios in Training environment and after successful test same is implementing in Production.
 Coo...os in Training environment and after successful test same is implementing in Production.
 Coordinating with ERP Consultant and Dept. Head and gathering data for Sanity and Go Live.
 Taking follow up with users to clear the backlog after ERP Go Live.
 Providing Department wise ERP training to users as per requirement.
 Solving users queries/issues remotely on daily basis.
 Responsible for User Manual, Technical Reference Guide for Factory, Transactions & Data Monitoring.
 Sharing ERP Dashboard with Department Head (Account)
 Providing Department/User wise training to respective department and location.
 Creation Vendor account, Customer account and Item masters as per the requirement
 Removing duplications of accounts and clearing/blocking with the support from ERP Consultant.
 Extending duties whenever required for support and smooth operations for ERP.
 Measures responsiveness in completing job tasks in a timely manner.
Wipro Limited, Ahmedabad (Feb-2008 to Nov- 2018 ) as an Associate Consultant
PROJECTS :
Vestas Wind Technology India Pvt Ltd – Ahmedabad
Role : Technical Support & IT Operation
• IT Infrastructure setup for new blade factory of Vestas in Ahmedabad, Gujarat
• Manage and Coordinating with Project team to meet the project deadline
• Inventory Management, End user Support, Service Desk, Active Directory L1 Support
• Handling End User Issues of Cisco IP Communicator and Cisco VPN Client
• Supported to SAP Team for SAP implementation at Site
Landmark Group – UAE (Technical Consultant and Service Desk)
• Implementation and rollout Oracle Retail POS solution throughout all Landmark Stores across Middle
East (UAE, QATAR, OMAN, KSA, JORDAN)
• Installation, configuration and troubleshooting of ORPOS and ORBO and Oracle BI Publisher
• Installation of Server and POS. Responsible for Store Rollout, Application Setup & Configuration in
Oracle SQL Developer
• UC4 Automation Platform for Data Management across Middle East Stores
• Taking care of Helpdesk Management for different territories
• Responsible for SOP Creation, FAQ’s, Technical Reference Guide for Stores, Data Monitoring
Saudi Arabian Airlines – KSA (Application Support and Windows Migration)
• Responsible for Desktop Support, Application Support, Call Monitoring, Asset Management
• Involved in Windows 7 Migration Activity at Client location
Future Group (L2 Centralized Application Support)
• Supported Future group’s in house POS application (REM) developed on PROGRESS 10, SAP client login and other applications used for Data Synchronization
• Worked on associated application like TPLinux, REM, GV, Plutus, CLP
• Replicate issue in test environment before taking it in to Production Server
• Patch installation for REM, TpLinux, Plutus, GV and test the functionality
• Responsible for new Store Rollout, Database Creation & Configuration in OpenEdge
• Responsible for Data Management. Clear the defaulter status and sharing reports to Business Team
• DB Backup & Restoration process, DB Maintenance Plan, ID creation, Link Server config in SQL Server
• Responsible for to prepare KB documents of known issues for future use
• Responsible for Daily Backup Report, Weekly Drive Size & Database Monitoring Report to Zonal IT Team
Pantaloon Retail (I) Ltd, Ahmedabad, (May-2006 to Jan-2008) as a BSE- IT
Role : System Administrator and Application Support
• Responsible for IT infrastructure Setup & maintenance for different Future Group Concepts
• Planned, Implemented and Maintained Win2k3 Active Directory, DNS, DHCP & WINS, Group Policies
• Monitored clients AV latest definition through Antivirus console
• SPOC for all application rollouts and hygiene activity for Gujarat & Rajasthan region.
• Maintaining the Daily Call Tracker, Vendor & Asset Management.
• Provides quick response and maximum uptime of all users for any issue, following SLA and performs end-user training when necessary
• Coordinated with Infra Team, Network Team and other team Members to resolve the IT issues and managed daily, weekly & monthly Reports and shared with Project Manager
• Preparing and maintaining documents on procedures, policies and plans for systems and network generating reports and synchronizing entire operations with IT
PAE Limited (May-2005 to May-2006) as a System Administrator
Role : ERP, Application Support and Management
• Looking after Four branches in Gujarat. Major responsibilities are System Administration, regular MIS
procedures, and database maintenance
• Installation and support for IIS 6.0 and IIS7 (installation, configuration, monitoring, upgrade)
• Co-ordination and liaison with operational, product and development groups in support of business continuity and service enhancements
• Major role involved in database maintenance & optimization and sharing reports to Regional Manager
• Providing Support if Vendor related any issues of Web Application
Wipro InfoTech Limited (May-2002 to May-2005) as a Facility Management Engineer
Role : System Administrator
• Installation and Configuration of Windows 98/2000/XP & 2000/2003 Server
• Installation, Setup, Deployment, Configuration & Administration of Various Systems and Applications.
• Support for File Servers, Mail Servers, Proxy Servers, DB Servers, Patch Management and AV servers.
• Provide user Help Desk & Desktop Support for Windows 2000, XP, Microsoft office and more
• Resolving day-to-day IT issues, Data Backups, applying security updates and patches
• Administration and maintenance of laptops/desktops/servers/Network Hardware/Software
• Responsible for Network printers, Local Printers, Scanners Support
• Installation, configuration and Maintaining Lotus Domino-6 and Lotus Client
• Providing Web Application Support to end user
SHV Energy N/W India Ltd. (Oct-2000 to Sep-2002) as a System Executive
Role : Windows / Site Support
• Responsible for 9 branches in Gujarat. Major responsibility was system admin, regular MIS procedure.
• Responsible for database maintenance from Backend & DB optimization
• Implementation of Windows 2000 / MS Exchange 2000 server. Setup user accounts, assign access, and maintain security policies
• Training to staff members for new software's