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About Me
Seeking a challenging career in the Technical Support field, to utilize my quality driven professional ethic, result oriented personality, creative problem solving skills while exploring growth opportunities....
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Portfolio Projects
Description
IT Infrastructure setup for new blade factory of Vestas in Ahmedabad, GujaratManage and Coordinating with Project team to meet the project deadlineInventory Management, End user Support, Service Desk, Active Directory L1 SupportHandling End User Issues of Cisco IP Communicator and Cisco VPN ClientSupported to SAP Team for SAP implementation at Site
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Implementation and rollout Oracle Retail POS solution throughout all Landmark Stores across MiddleEast (UAE, QATAR, OMAN, KSA, JORDAN)Installation, configuration and troubleshooting of ORPOS and ORBO and Oracle BI PublisherInstallation of Server and POS. Responsible for Store Rollout, Application Setup & Configuration inOracle SQL DeveloperUC4 Automation Platform for Data Management across Middle East StoresTaking care of Helpdesk Management for different territoriesResponsible for SOP Creation, FAQs, Technical Reference Guide for Stores, Data Monitoring
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Supported Future groups in house POS application (REM) developed on PROGRESS 10, SAP client loginand other applications used for Data SynchronizationWorked on associated application like TPLinux, REM, GV, Plutus, CLPReplicate issue in test environment before taking it in to Production ServerPatch installation for REM, TpLinux, Plutus, GV and test the functionalityResponsible for new Store Rollout, Database Creation & Configuration in OpenEdgeResponsible for Data Management. Clear the defaulter status and sharing reports to Business TeamDB Backup & Restoration process, DB Maintenance Plan, ID creation, Link Server config in SQL ServerResponsible for to prepare KB documents of known issues for future useResponsible for Daily Backup Report, Weekly Drive Size & Database Monitoring Report to Zonal IT Team
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