Shaik I.

Shaik I.

Expert in Solving IT Related Issues- Team Lead

Bangalore , India

Experience: 4 Years

Shaik

Bangalore , India

Expert in Solving IT Related Issues- Team Lead

USD / Year

  • Start Date / Notice Period end date:

4 Years

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About Me

  • I am currently handling two major projects of Sony India Software Centre Pvt Ltd. as a ‚ÄúTeam Lead Position‚ÄĚ.
  1. Sony Asia Specific (AP)

        ii.           Sony Pictures Entertainment (S...

        ii.           Sony Pictures Entertainment (SPE)

  • Develop a strategy that team will use to reach its goal
  • Provide any training that team members required
  • Communicate clear instructions and process to team members
  • Listen to team members' feedback
  • Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations
  • Generating reports of team performance and update the managers
  • Supporting VIP user‚Äôs on priority
  • Coordinating Immediate support for Audio and video conference rooms, Meeting rooms and board rooms issues
  • Handling all the Service requests and Incidents within SLA and guiding L1 engineers with SOP
  • Logging a case with vendors like HP, Dell, Lenovo if there is any hardware dependency issues
  • Supporting all kind of operating system environments like Windows, MAC OS, Linux.
  • Providing support to server related requests like DL creation, DL Modifications, Server Folder Access Permission, Admin rights, USB Access.
  • Handling all licensed version software installation using SNOW Agent software
  • Involving in activities like McAfee vulnerabilities, Laptop refreshments, Windows 10 upgradation tasks by following and completing on priority
  • Handling virus incidents tickets on priority and updating to information security team
  • Supporting all MAC laptops and mini desktops
  • Providing L1 support to Linux environments requests like ubuntu, red hat, kali Linux Centos operating systems

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Portfolio Projects

Description

  • I am currently handling two major projects of Sony India Software Centre Pvt Ltd. as a ‚ÄúTeam Lead Position‚ÄĚ.
  1. Sony Asia Specific (AP)

ii.Sony Pictures Entertainment (SPE)

  • Develop a strategy that team will use to reach its goal
  • Provide any training that team members required
  • Communicate clear instructions and process to team members
  • Listen to team members' feedback
  • Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations
  • Generating reports of team performance and update the managers
  • Supporting VIP user‚Äôs on priority
  • Coordinating Immediate support for Audio and video conference rooms, Meeting rooms and board rooms issues
  • Handling all the Service requests and Incidents within SLA and guiding L1 engineers with SOP
  • Logging a case with vendors like HP, Dell, Lenovo if there is any hardware dependency issues
  • Supporting all kind of operating system environments like Windows, MAC OS, Linux.
  • Providing support to server related requests like DL creation, DL Modifications, Server Folder Access Permission, Admin rights, USB Access.
  • Handling all licensed version software installation using SNOW Agent software
  • Involving in activities like McAfee vulnerabilities, Laptop refreshments, Windows 10 upgradation tasks by following and completing on priority
  • Handling virus incidents tickets on priority and updating to information security team
  • Supporting all MAC laptops and mini desktops
  • Providing L1 support to Linux environments requests like ubuntu, red hat, kali Linux Centos operating systems

Show More Show Less

Description

  • I am currently handling two major projects of Sony India Software Centre Pvt Ltd. as a ‚ÄúTeam Lead Position‚ÄĚ.
  1. Sony Asia Specific (AP)

ii.Sony Pictures Entertainment (SPE)

  • Develop a strategy that team will use to reach its goal
  • Provide any training that team members required
  • Communicate clear instructions and process to team members
  • Listen to team members' feedback
  • Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations
  • Generating reports of team performance and update the managers
  • Supporting VIP user‚Äôs on priority
  • Coordinating Immediate support for Audio and video conference rooms, Meeting rooms and board rooms issues
  • Handling all the Service requests and Incidents within SLA and guiding L1 engineers with SOP
  • Logging a case with vendors like HP, Dell, Lenovo if there is any hardware dependency issues
  • Supporting all kind of operating system environments like Windows, MAC OS, Linux.
  • Providing support to server related requests like DL creation, DL Modifications, Server Folder Access Permission, Admin rights, USB Access.
  • Handling all licensed version software installation using SNOW Agent software
  • Involving in activities like McAfee vulnerabilities, Laptop refreshments, Windows 10 upgradation tasks by following and completing on priority
  • Handling virus incidents tickets on priority and updating to information security team
  • Supporting all MAC laptops and mini desktops
  • Providing L1 support to Linux environments requests like ubuntu, red hat, kali Linux Centos operating systems

Show More Show Less