• I am currently handling two major projects of Sony India Software Centre Pvt Ltd. as a “Team Lead Position”.

1. Sony Asia Specific (AP)

       ii.  Sony Pictures Entertainment (SPE)

• Develop a strategy that team will use to reach its goal
• Provide any training that team members required
• Communicate clear instructions and process to team members
• Listen to team members' feedback
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
• Manage the flow of day-to-day operations
• Generating reports of team performance and update the managers
• Supporting VIP user’s on priority
• Coordinating Immediate support for Audio and video conference rooms, Meeting rooms and board rooms issues
• Handling all the Service requests and Incidents within SLA and guiding L1 engineers with SOP
• Logging a case with vendors like HP, Dell, Lenovo if there is any hardware dependency issues
• Supporting all kind of operating system environments like Windows, MAC OS, Linux.
• Providing support to server related requests like DL creation, DL Modifications, Server Folder Access Permission, Admin rights, USB Access.
• Handling all licensed version software installation using SNOW Agent software
• Involving in activities like McAfee vulnerabilities, Laptop refreshments, Windows 10 upgradation tasks by following and completing on priority
• Handling virus incidents tickets on priority and updating to information security team
• Supporting all MAC laptops and mini desktops
• Providing L1 support to Linux environments requests like ubuntu, red hat, kali Linux Centos operating systems

• I am currently handling two major projects of Sony India Software Centre Pvt Ltd. as a “Team Lead Position”.

1. Sony Asia Specific (AP)

         ii. Sony Pictures Entertainment (SPE)

• Develop a strategy that team will use to reach its goal
• Provide any training that team members required
• Communicate clear instructions and process to team members
• Listen to team members' feedback
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
• Manage the flow of day-to-day operations
• Generating reports of team performance and update the managers
• Supporting VIP user’s on priority
• Coordinating Immediate support for Audio and video conference rooms, Meeting rooms and board rooms issues
• Handling all the Service requests and Incidents within SLA and guiding L1 engineers with SOP
• Logging a case with vendors like HP, Dell, Lenovo if there is any hardware dependency issues
• Supporting all kind of operating system environments like Windows, MAC OS, Linux.
• Providing support to server related requests like DL creation, DL Modifications, Server Folder Access Permission, Admin rights, USB Access.
• Handling all licensed version software installation using SNOW Agent software
• Involving in activities like McAfee vulnerabilities, Laptop refreshments, Windows 10 upgradation tasks by following and completing on priority
• Handling virus incidents tickets on priority and updating to information security team
• Supporting all MAC laptops and mini desktops
• Providing L1 support to Linux environments requests like ubuntu, red hat, kali Linux Centos operating systems