I worked as a Mobile UX (User Experience) Audit Specialist.

Primary responsibilities included:

Requirement gathering

UX audit on client website based on UX best practices

Report and share findings with clients

QA/ QC of the findings before delivery to the client

Mentor peers on process updates and ensure process improvement

Work closely with the Team Lead to formulate process documents and QA framework

Worked as a Speed Optimization Specialist.

Primary responsibilities included :

Analyze client website through Google tools

Create a report on the findings and share with the client

I worked as a Technical Support Associate with IBM.

Primary responsibilities included :

Assist Team Leader as a Dispatcher (Queue Management)

Qa/ Qc and RCA on client escalation received (if any)

Drive CSAT ( Customer Satisfaction) for the delivery desk

Provide floorwalk support to peers

Mentor peers

Conduct huddle meetings to discuss challenges and brainstorm ideas for process improvements

Primary responsibilities include:

Requirement gathering

Project Cost estimation

Project milestone mapping

Competitor Analysis

Risk Analysis

Qa/qc and retrospective

Primary responsibilities included:

Requirement gathering

Project Cost estimation

Project milestone mapping

Competitor Analysis

Risk Analysis

Qa/qc and retrospective

Primary responsibilities :

Requirement gathering

Project Cost estimation

Project milestone mapping

Competitor Analysis

Risk Analysis

Qa/ qc and retrospective

Primary responsibilities included:

Requirement gathering

Project Cost estimation

Project milestone mapping

Competitor Analysis

Qa/ qc and retrospective

Primary responsibilities included :

Requirement gathering

Project Cost estimation

Project milestone mapping

Competitor Analysis

Risk Analysis

Qa/ qc and retrospective

Primary responsibilities included :

Requirement gathering

Project Cost estimation

Project milestone mapping

Competitor Analysis

Risk Analysis

Qa /qc and retrospective

Primary responsibilities included :

Requirement gathering

Project Cost estimation

Project milestone mapping

Competitor Analysis

Risk Analysis

Qa / qc and retrospective

Primary responsibilities included :

Requirement gathering

Project Cost estimation

Project milestone mapping

Competitor Analysis

Risk Analysis

Qa / qc and retrospective

Primary responsibilities included :

Requirement gathering

Project Cost estimation

Project milestone mapping

Competitor Analysis

Risk Analysis

Qa /qc and retrospective

Primary responsibilities included :

Requirement gathering

Project Cost estimation

Project milestone mapping

Competitor Analysis

Risk Analysis

Qa /qc and retrospective

Analyse clients website using Page Speed Insights, Built With, Wappalyzer and GTMetrix Document the friction points in Salesforce and advise the best solution to the client

Additional initiatives in this project: I worked as a SME (Subject Matter Expert)/ QA and QC specialist for this project Workforce management and Risk Analysis Project deliverables: Audit client websites based on defined guidelines to ensure that the end users of that client have a smooth journey while browsing Mock a real time conversion with mobile emulator (Chrome Developer Tools) to understand the pain points in a users journey and share the same with the client