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About Me
I am a Computer Science Engineer who wants to continually upgrade my skills, which in turn helps the organization with which I associate. I am always open to challenges, adaptable and ensure to deliver the best. My passion is into...
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Description
I worked as a Mobile UX (User Experience) Audit Specialist.
Primary responsibilities included:
Requirement gathering
UX audit on client website based on UX best practices
Report and share findings with clients
QA/ QC of the findings before delivery to the client
Mentor peers on process updates and ensure process improvement
Work closely with the Team Lead to formulate process documents and QA framework
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I worked as a Technical Support Associate with IBM.
Primary responsibilities included :
Assist Team Leader as a Dispatcher (Queue Management)
Qa/ Qc and RCA on client escalation received (if any)
Drive CSAT ( Customer Satisfaction) for the delivery desk
Provide floorwalk support to peers
Mentor peers
Conduct huddle meetings to discuss challenges and brainstorm ideas for process improvements
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