• Provide remote support for Australia, New Zealand, NASA & APJ region customers

• Responsible for handling day-to-day problems logged by the users and troubleshooting them to provide proper support to the customers
• Plan, design, and implement enterprise solutions involving VMware, SRM, VDP and Linux
• Experience with the design, architecture and implementation of Virtual Infrastructure environments using VMware v-Center, Esxi, SRM&VDP
• Design and Implement vSphere 6.0,6.5,6.7. Experienced in Site recovery manager, VDP, vCenter and ESXi implementations and migrations
• Meticulously retain resolution focus under pressure by supporting with extensive troubleshooting in vSphere products. Prove in-depth log analysis on any failure and error in the VMware vSphere product
• Perform installation and configuration of v-Center server (6.0,6.5,6.7) with external and embedded PSC node
• Troubleshoot issues related to snapshots and backup, upgrades of vCenter and Esxi & Update manager
• Work as per the SLA for critical customer's and closing the cases within deadline. Troubleshoot on HA - High availability & DRS (Distributive Resource Scheduler)
• Resolve complex datacenter problems with the help of remote access tools (Cisco WebEx), phone to ensure maximum uptime of Virtual Infrastructure. Perform log analysis and stack trace decoding of Esxi crash
• Re-produce issues in the house on the test-lab environments in the house and understand technical functionalities of the product and infrastructure
• Identify and isolate infrastructure level issues at different tiers of a datacenter. Perform virtual machine management on ESX such as snapshots, backups, cloning p2v, RDM, and power operations
• Install, configure, and troubleshoot storage with respect to ESX server, such as hardware and software iSCSI, NFS and FC. Understand product defects and refer old /existing bugs to understand the fixes/workarounds

• Worked on Change and Problem management also involved in Server hardening and Capacity Management
• Provided support in Patching the ESX, V-Center servers, Windows, and Linux servers on monthly basis
• Scheduled and monitored jobs using crontab in Database server. Created Volume groups, Logical Volumes and File systems on Linux systems
• Upgraded and installed the 3rd Party software’s in Linux and windows servers. Installed and configured all RAID Levels. Done performance tuning for Linux and Windows Servers
• Created and managed resource pools and added the VM’s into resource pools, virtual machines and installed VM Tools into VM’s, and VM Ware cluster enabling HA and DRS features in a cluster

• Meticulously retain resolution focus under pressure by supporting with extensive troubleshooting in vSphere products. Prove in-depth log analysis on any failure and error in the VMware vSphere product
• Perform installation and configuration of v-Center server (6.0,6.5,6.7) with external and embedded PSC node
• Troubleshoot issues related to snapshots and backup, upgrades of vCenter and Esxi & Update manager
• Work as per the SLA for critical customer's and closing the cases within deadline. Troubleshoot on HA - High availability & DRS (Distributive Resource Scheduler)
• Resolve complex datacenter problems with the help of remote access tools (Cisco WebEx), phone to ensure maximum uptime of Virtual Infrastructure. Perform log analysis and stack trace decoding of Esxi crash
• Re-produce issues in the house on the test-lab environments in the house and understand technical functionalities of the product and infrastructure
• Identify and isolate infrastructure level issues at different tiers of a datacenter. Perform virtual machine management on ESX such as snapshots, backups, cloning p2v, RDM, and power operations

• Provided support in Patching the ESX, V-Center servers, Windows, and Linux servers on monthly basis
• Scheduled and monitored jobs using crontab in Database server. Created Volume groups, Logical Volumes and File systems on Linux systems
• Upgraded and installed the 3rd Party software’s in Linux and windows servers. Installed and configured all RAID Levels. Done performance tuning for Linux and Windows Servers
• Created and managed resource pools and added the VM’s into resource pools, virtual machines and installed VM Tools into VM’s, and VM Ware cluster enabling HA and DRS features in a cluster

Design, develop and maintain automation of VMWARE infrastructure management

Design installation, management and routine upgrades of VMWARE infrastructure

Provide 3rd support of VMWARE infrastructure

Provide key technical consultation with major migration and transition programs

Design and develop operation procedures of VMWARE infrastructure for Operations team

Deliver Global standard installation guidelines for VMWARE environment implementation