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About Me
Profile Summary:
- 7.5+ years of overall experience in analysis, design and development of enterprise applications.
- 1.5 years of onsite experience in United Kingdom.
- 6 years o...
- 1.5 years of onsite experience in United Kingdom.
- 6 years of IT experience in Salesforce.com.
- 1.5 years of experience in Bizflow and BPM.
- Competent in wide range of technologies as Salesforce.com lightning, customization, Apex classes, triggers, VF Pages, Web-Service Integration and JavaScript.
Skills
Positions
Portfolio Projects
Description
The purpose of this project is to develop a platform for Lead to Order management and automation of Comcast’s direct sales process, in which direct sales representatives (DSR) go door to door and knock on the doors to sell Comcast’s products and services to individuals. Comcast had difficulty in managing large number of addresses in US and assigning them to DSR so that they can knock addresses assigned to them and get commission, for this we designed custom solution on force.com to fulfill their requirements. And it included reporting, so that managers can have view what’s going on in the fields how many addresses are being knocked daily, how DSRs are performing.
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Symantec wanted to deliver the Salesforce for Support Program objectives by designing, building and implementing improved support and self-service capabilities through Salesforce.com’s Service Cloud application, bringing the entire business unit to one platform. The Commerce Lifecycle Get Help Program was broken down into a series of releases for .cloud, CBO and ESS business units, solved cases more effectively by implementing ‘Get Help’ foundational processes and tools. Tools include Salesforce.com for Case Management in a SAAS environment (including Case Self-Service), Click-to-Chat, and Internal Knowledge Management, reporting and analytics and Data Management (including Account/Contact Self-Service, Cases and Entitlements) for the Business Organizations/Users
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