Responsibilities:

• Understand workings of existing T-Mobile web portal.
• Being part of the DevOps team and develop groomed and assigned user stories.
• Analyze and resolve defects found during testing of user stories.
• Coding, Code review of Peers.
• Integration Testing.
• Client Communication.

Einstein is the information portal for customer service representatives to provide assistance to customers for account, billing, equipment and device issues. The website allows managing customer’s work orders, tickets and integrates a wide array of troubleshooting guides in the form of question / answer flows which CSRs can use to troubleshoot customer’s issues and provide diagnostics. Einstein360 is rebuilt with bootstrap and jQuery for responsive web design.

Responsibilities:

+ Understand workings of existing Einstein 2.0 web portal and its widget-based architecture.

+ Being part of the agile team and develop groomed and assigned user stories.

+ Develop and integrate widgets for Einstein 360 with bootstrap 3.0 and jQuery.

+ Develop Web APIs for news, articles, and customer’s favorites.

+ Develop NUNIT test cases for developed Web API functions and execute them with MOQ.

+ Integrate sales flow widgets in Einstein 360

+ Analyze and resolve defects found during testing of user stories

Practice management system (PMS) is developed for MD Synergy that deals with the day-to-day operations of a medical practice. This frequently allows users to capture patient demographics, schedule appointments, maintain lists of insurance payers, perform billing tasks, Patient Statements,Claims and generate reports.PMS is connected to electronic medical records (EMR) systems. While some information in a PMS and an EMR overlaps — for example, patient and provider data — in general the EMR system is used for the assisting the practice with clinical matters, while PMS is used for administrative and financial matters.

Dish Advanced Repository Tool (DART) is a CRM based application used by ECHOSTAR (Dish TV) USA. This application is being used in 12 call centers of Dish TV out of their 16 call centers with the customer base of over 14 million. The application is prominently used for creating New Customers, upgrading their Set Top boxes, billing and for Pay Per Views (PPV) orders.