About Me
Industrious, competent & result-oriented professional offering 14+ years of rich & diverse experience in Operations domain. Refined business acumen & in-depth exposure to entire Transition, Quality & Operations in the BPO Sector Exposure to People...
Ability to partner with business in implementing new processes. Managing a team of around 40 team members.
Conduct monthly reviews with the customer for performance on SLA, regular meetings with the SME, transition.
As a part of Center of Excellence team for getting new clients to TCS along with the pre-sales team. Handled 2-3 Discussions with new clients in market and completed 3 onsite to offshore transition.
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Web Development
Others
Database
Programming Language
Development Tools
Positions
Portfolio Projects
Company
Improving Productivity
Description
The Project was to improve the TAT performance from 75% to 95%. I was the project lead and SME
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Six Sigma CertificationTools
Excel sheets MinitabCompany
GHS Implementation
Description
GHS was a new regulation in Chemical Industry, which needed to be roled out across the globle, I was a SME and a end user to do the UAT.
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Project ManagementTools
MS-OfficeCompany
ERP role out
Description
I was a SME and a end user to do the UAT for the new ERP role out for APAC, EU & US region.
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Project Management