About Me

Industrious, competent & result-oriented professional offering 14+ years of rich & diverse experience in Operations domain. Refined business acumen & in-depth exposure to entire Transition, Quality & Operations in the BPO Sector Exposure to People... & in-depth exposure to entire Transition, Quality & Operations in the BPO Sector Exposure to People Management, Operations & Revenue.

Ability to partner with business in implementing new processes. Managing a team of around 40 team members.

Conduct monthly reviews with the customer for performance on SLA, regular meetings with the SME, transition.

As a part of Center of Excellence team for getting new clients to TCS along with the pre-sales team. Handled 2-3 Discussions with new clients in market and completed 3 onsite to offshore transition.