Hemant G.

Hemant G.

Manager

Mumbai , India

Experience: 14 Years

Hemant

Mumbai , India

Manager

36000 USD / Year

  • Immediate: Available

14 Years

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About Me

Industrious, competent & result-oriented professional offering 14+ years of rich & diverse experience in Operations domain. Refined business acumen & in-depth exposure to entire Transition, Quality & Operations in the BPO Sector Exposure to People...

Ability to partner with business in implementing new processes. Managing a team of around 40 team members.

Conduct monthly reviews with the customer for performance on SLA, regular meetings with the SME, transition.

As a part of Center of Excellence team for getting new clients to TCS along with the pre-sales team. Handled 2-3 Discussions with new clients in market and completed 3 onsite to offshore transition.

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Portfolio Projects

Improving Productivity

Company

Improving Productivity

Description

The Project was to improve the TAT performance from 75% to 95%. I was the project lead and SME

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Transition from Onsite to Offshore

Company

Transition from Onsite to Offshore

Description

Getting new Client to TCS, setting up the transition plan, Go Live and making the project stable in TCS location.

Below are the region for transitions:
Europe to Mumbai
US to Mumbai
India office to Mumbai

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GHS Implementation

Company

GHS Implementation

Description

GHS was a new regulation in Chemical Industry, which needed to be roled out across the globle, I was a SME and a end user to do the UAT.

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Tools

MS-Office

ERP role out

Company

ERP role out

Description

 I was a SME and a end user to do the UAT for the new ERP role out for APAC, EU & US region.

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