Worked as a support engineer.

• Working on Salesforce based project as a Developer with client AbInBev.

• Hands-On experience in Apex, Apex triggers, Visualforce Pages, Lightning Components, Javascript, Integration of Apex with 3rd party services like SAP through Mulesoft.

• Customization of objects, fields, record types, page layouts, process builder and Approval Processes.

• Providing resolution, (RCA/KA)'s of the ticket at the earliest to the user as well as the client.

• Solving high, medium, low priority tickets in the support project.

• Interact with onsite team as well as client on daily/weekly basis to gather requirements/provide updates.

• Avoid breaching SLA.

• Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment.

• Experienced with data migration tools like ANT, JENKINS, Apex Data Loader IO to Import and Export the data to the Salesforce.com platform.

• Working on configuration and customization enhancements.

• Daily engagement with the clients to resolve issues faster.

Worked on Salesforce based project as a Developer with client Coca Cola. Modifying UI, creating modal dialogs and functional testing. Advocate for exploration of interesting data anomalies or patterns that may provide more explanatory detail about customer behaviours or predictive value to the business.