About Me

Professional with 19 years of broad experience in IT management with extensive knowledge in cross-functional IT project management, methodologies and techniques. Consulting, analyzing, designing and managing IT systems projects. (Application Support,...techniques. Consulting, analyzing, designing and managing IT systems projects. (Application Support, Development including feasibility analysis, conceptual designing, implementation & training) Leadership of IT team, delivering wide ranging core network and solutions to organizations. Skills in IT Infrastructure implementation like Servers, ISP Bandwidth, Firewall, End Point protection (Antivirus), Virtual Servers, Email setup, Hardware support etc. Skills in Risk & Security Management and IT Governance (IT Policy implementation & Audit) Enterprise IT Operations - Technology Architecture & Integration, Skill in Multi-Location Infrastructure, Service delivery, Business continuity, Application Development & IT Services Uptime monitoring & Asset Management. Core Strengths: Passion for constant improvement. Ability to solve all IT related issues in a firm. Excellent presentation, communication and interpersonal skills. Ability to make good decisions in stressful situations Effective team leader with strong analytical and problem solving abilities Flexible and detail oriented attitude Understanding user needs, customizing product accordingly and consulting with technical team to provide solutions as per the delivery schedules Acting as escalation point to resolve all support issues, driving resolution of customers technical support issues; sharing best practices with team members to enhance quality technical support. Leadership: Led Information Technology teams. Prepared annual plans, strategies and IT procedures to attain objectives of the firms. Completed assigned projects on time. Supervised purchasing of software/hardware and other IT supplies (including SLA adherence) Maintained cordial relationship with clients and staff. Demonstrated excellence in implementing high severity tickets to reduce business loss caused due to incidents. (Risk) and conversant with Service Desk Plus, VNC & NetMeeting Tools & Flavors Windows A multi-faceted professional with documented success of consistent achievement in a senior management capacity primarily accountable for complete IT Operations/Security/Firewall & Proxy. Record of success in creating robust IT Architectures (Data Center Build/Migration), Enterprise Resource Planning, Banking/Insurance Products & Infrastructures. Proven ability to bring the benefits of IT to solve business issues while managing costs and risks Demonstrated excellence in Planning, Implementing & executing support functions using IT as business tool Strong People and Project Management skills An effective leader with proven abilities in leading larger teams during the project phase and guiding team members and enabling knowledge sharing among the team