• Oversaw installation of OS and application software, disk quota management and distributed file systems, network, Application Software, Anti-Viruses & Hardware and monitored the same.
• Troubleshot problems pertaining to Performance Tuning, Application Conflicts and System Bugs.
• Deals with Service-Now Ticketing Tool & meeting deadlines and TAT without compromising quality norms and adhering to SLAs.
• Dealing with Modern Workplace Technology (Vnext) like Outlook365, OneDrive for Business & Other applications
• Addressed queries regarding the Information System / Software & extended onsite support including maintenance of hardware / software
• Experience of resolving technical issues, including those involving 3rd parties.
• Effectively troubleshoot, resolve and properly document support issues.
• Perform remote analysis and diagnosis of client issues and recommend and/or implement corrective solutions.
• Test and replicate reported issues in test environment then report/document findings and results.
• Assist with identifying, troubleshooting and cleaning of viruses and/or malware within client's operating environment.
• Participate cross functionally with vendors and other IT engineering teams to ensure smooth project delivery & Accurately log and track support requests.
• Network troubleshooting, fault analysis, repair, and upgrade.
• Ability to take lead in an operations environment & Experience working in an environment with Voice and Video over IP.
• Maintains I.T. records (i.e. weekly & monthly stock Asset records etc.) & Assets and tracking for area of responsibility.

System Expert, Jul 2017 - PresentWorking for Client Ernst & YoungResponsibilities:Oversaw installation of OS and application software, disk quota management and distributed filesystems, network, Application Software, Anti-Viruses & Hardware and monitored the same.Troubleshot problems pertaining to Performance Tuning, Application Conflicts and System Bugs.Deals with Service-Now Ticketing Tool & meeting deadlines and TAT without compromisingquality norms and adhering to SLAs.Dealing with Modern Workplace Technology (Vnext) like Outlook365, OneDrive for Business &Other applicationsAddressed queries regarding the Information System / Software & extended onsite supportincluding maintenance of hardware / softwareExperience of resolving technical issues, including those involving 3rd parties.Effectively troubleshoot, resolve and properly document support issues.Perform remote analysis and diagnosis of client issues and recommend and/or implementcorrective solutions.Test and replicate reported issues in test environment then report/document findings and results.Assist with identifying, troubleshooting and cleaning of viruses and/or malware within clientsoperating environment.Participate cross functionally with vendors and other IT engineering teams to ensure smoothproject delivery & Accurately log and track support requests.Network troubleshooting, fault analysis, repair, and upgrade.Ability to take lead in an operations environment & Experience working in an environment withVoice and Video over IP.Maintains I.T. records (i.e. weekly & monthly stock Asset records etc.) & Assets and tracking forarea of responsibility.

• Oversaw installation of OS and application software, disk quota management and distributed file systems, network, Application Software, Anti-Viruses & Hardware and monitored the same.
• Troubleshot problems pertaining to Performance Tuning, Application Conflicts and System Bugs.
• Deals with Service-Now Ticketing Tool & meeting deadlines and TAT without compromising quality norms and adhering to SLAs.
• Dealing with Modern Workplace Technology (Vnext) like Outlook365, OneDrive for Business & Other applications
• Addressed queries regarding the Information System / Software & extended onsite support including maintenance of hardware / software
• Experience of resolving technical issues, including those involving 3rd parties.
• Effectively troubleshoot, resolve and properly document support issues.
• Perform remote analysis and diagnosis of client issues and recommend and/or implement corrective solutions.
• Test and replicate reported issues in test environment then report/document findings and results.
• Assist with identifying, troubleshooting and cleaning of viruses and/or malware within client's operating environment.
• Participate cross functionally with vendors and other IT engineering teams to ensure smooth project delivery & Accurately log and track support requests.
• Network troubleshooting, fault analysis, repair, and upgrade.
• Ability to take lead in an operations environment & Experience working in an environment with Voice and Video over IP.
• Maintains I.T. records (i.e. weekly & monthly stock Asset records etc.) & Assets and tracking for area of responsibility.

System Expert DL2, Nov 2015 - Jun 2017Working for Client Ernst & YoungResponsibilities:Install, upgrade, support and troubleshoot for printers, computer hardware and any otherauthorized peripheral equipment.Deals with Active Directory for Password reset, Account Unlock etc.Provide staff and users with assistance solving computer related problems, such as malfunctionsand program problems.Dealing with hardware and application support queries and issues reported to the support-deskand escalated to the Desktop Support Administrator.Take ownership and responsibility of queries, issues and problems assigned. Escalate issues andinvolve experts wherever required in order to resolve issues as quickly as possible.Test, maintain, and monitor computer programs and systems, including coordinating theinstallation of computer programs and systems.Maintain and administer computer networks and related computing environments includingcomputer hardware, systems software, applications software, and all configurations.Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems,and replace defective components when necessary.Configure, monitor, and maintain email applications or virus protection software.Maintains I.T. records (i.e. weekly & monthly stock Asset records etc.) & Assets and tracking forarea of responsibility.Deals & Handle with Service-Now ticketing tool.

Desktop Support Engineer, Apr 2014 - May 2015Worked for Client BANK OF BARODAResponsibilities:Worked in BANK OF BARODA Data center at BKC Mumbai for installation, backup,deployment of 450 systems of along with printer (passbook printer, dot-matrix printer), scanner,Administration and Maintenance of windows-based networkRemotely Installation and configuration of systems, updating ANTIVIRUS and RADIAConfiguring an ENTERPRISE System along with printer, Scanner, Outlook Configuration.Start and restart the services in windows server services remotely.Managing operations covering daily check, back-up / restore operations, Systems monitoring,Fault reporting.Troubleshooting for System hardware and Software.Managing and administering servers remotely.Responsible for Maintenance & Administration of Windows XP, Window7 and Wondow8, 8.1 onworkstation as HP, Dell, Lenovo and HP Thin-Client.Configuration & troubleshooting of local and network printers, scanner.Troubleshooting the all windows related application, third party application & vendor application.