+1 (415) 644 5123
+44 1253 335595
+91 9875 492266
Krishnakumar
Mumbai
,
India
M.SC-IT with 4+ year experience with IT Industry as a System Engineer
24685.6 USD / Year
-
Immediate: Available
4 Years
About Me
->M.sc-IT Graduate(2014) with experience in Networking, Web Administration, System Administration, Service-Now Ticketing Tool, Software-Testing, Hardware & IT Infrastructure Management.
->Pursuing Certification in Ethicall Hacking & ...
->Pursuing Certification in Ethicall Hacking & willing to work on Security Areas & cyber-Team
Show MoreSkills
Portfolio Projects
Description
- Oversaw installation of OS and application software, disk quota management and distributed file systems, network, Application Software, Anti-Viruses & Hardware and monitored the same.
- Troubleshot problems pertaining to Performance Tuning, Application Conflicts and System Bugs.
- Deals with Service-Now Ticketing Tool & meeting deadlines and TAT without compromising quality norms and adhering to SLAs.
- Dealing with Modern Workplace Technology (Vnext) like Outlook365, OneDrive for Business & Other applications
- Addressed queries regarding the Information System / Software & extended onsite support including maintenance of hardware / software
- Experience of resolving technical issues, including those involving 3rd parties.
- Effectively troubleshoot, resolve and properly document support issues.
- Perform remote analysis and diagnosis of client issues and recommend and/or implement corrective solutions.
- Test and replicate reported issues in test environment then report/document findings and results.
- Assist with identifying, troubleshooting and cleaning of viruses and/or malware within client's operating environment.
- Participate cross functionally with vendors and other IT engineering teams to ensure smooth project delivery & Accurately log and track support requests.
- Network troubleshooting, fault analysis, repair, and upgrade.
- Ability to take lead in an operations environment & Experience working in an environment with Voice and Video over IP.
- Maintains I.T. records (i.e. weekly & monthly stock Asset records etc.) & Assets and tracking for area of responsibility.
Description
- Oversaw installation of OS and application software, disk quota management and distributed file systems, network, Application Software, Anti-Viruses & Hardware and monitored the same.
- Troubleshot problems pertaining to Performance Tuning, Application Conflicts and System Bugs.
- Deals with Service-Now Ticketing Tool & meeting deadlines and TAT without compromising quality norms and adhering to SLAs.
- Dealing with Modern Workplace Technology (Vnext) like Outlook365, OneDrive for Business & Other applications
- Addressed queries regarding the Information System / Software & extended onsite support including maintenance of hardware / software
- Experience of resolving technical issues, including those involving 3rd parties.
- Effectively troubleshoot, resolve and properly document support issues.
- Perform remote analysis and diagnosis of client issues and recommend and/or implement corrective solutions.
- Test and replicate reported issues in test environment then report/document findings and results.
- Assist with identifying, troubleshooting and cleaning of viruses and/or malware within client's operating environment.
- Participate cross functionally with vendors and other IT engineering teams to ensure smooth project delivery & Accurately log and track support requests.
- Network troubleshooting, fault analysis, repair, and upgrade.
- Ability to take lead in an operations environment & Experience working in an environment with Voice and Video over IP.
- Maintains I.T. records (i.e. weekly & monthly stock Asset records etc.) & Assets and tracking for area of responsibility.
Verifications
-
Profile Verified
-
Phone Verified
Preferred Language
-
English - Fluent
-
Hindi - Fluent