+1 (415) 644 5123
+44 1253 335595
+91 9875 492266
Krishnakumar
Mumbai
,
India
M.SC-IT with 4+ year experience with IT Industry as a System Engineer
24685.6 USD / Year
-
Immediate: Available
4 Years
About Me
->M.sc-IT Graduate(2014) with experience in Networking, Web Administration, System Administration, Service-Now Ticketing Tool, Software-Testing, Hardware & IT Infrastructure Management.
->Pursuing Certification in Ethicall Hacking & ...
->Pursuing Certification in Ethicall Hacking & willing to work on Security Areas & cyber-Team
Show MoreSkills
Others
Networking & Security
Portfolio Projects
Company
Application Support
Role
Project Manager (Team Lead)
Description
- Oversaw installation of OS and application software, disk quota management and distributed file systems, network, Application Software, Anti-Viruses & Hardware and monitored the same.
- Troubleshot problems pertaining to Performance Tuning, Application Conflicts and System Bugs.
- Deals with Service-Now Ticketing Tool & meeting deadlines and TAT without compromising quality norms and adhering to SLAs.
- Dealing with Modern Workplace Technology (Vnext) like Outlook365, OneDrive for Business & Other applications
- Addressed queries regarding the Information System / Software & extended onsite support including maintenance of hardware / software
- Experience of resolving technical issues, including those involving 3rd parties.
- Effectively troubleshoot, resolve and properly document support issues.
- Perform remote analysis and diagnosis of client issues and recommend and/or implement corrective solutions.
- Test and replicate reported issues in test environment then report/document findings and results.
- Assist with identifying, troubleshooting and cleaning of viruses and/or malware within client's operating environment.
- Participate cross functionally with vendors and other IT engineering teams to ensure smooth project delivery & Accurately log and track support requests.
- Network troubleshooting, fault analysis, repair, and upgrade.
- Ability to take lead in an operations environment & Experience working in an environment with Voice and Video over IP.
- Maintains I.T. records (i.e. weekly & monthly stock Asset records etc.) & Assets and tracking for area of responsibility.
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Skills
Service now Active DirectoryTools
ServiceNow vmware workstationCompany
Application support
Role
Analysts (Non programmer role)
Description
- Oversaw installation of OS and application software, disk quota management and distributed file systems, network, Application Software, Anti-Viruses & Hardware and monitored the same.
- Troubleshot problems pertaining to Performance Tuning, Application Conflicts and System Bugs.
- Deals with Service-Now Ticketing Tool & meeting deadlines and TAT without compromising quality norms and adhering to SLAs.
- Dealing with Modern Workplace Technology (Vnext) like Outlook365, OneDrive for Business & Other applications
- Addressed queries regarding the Information System / Software & extended onsite support including maintenance of hardware / software
- Experience of resolving technical issues, including those involving 3rd parties.
- Effectively troubleshoot, resolve and properly document support issues.
- Perform remote analysis and diagnosis of client issues and recommend and/or implement corrective solutions.
- Test and replicate reported issues in test environment then report/document findings and results.
- Assist with identifying, troubleshooting and cleaning of viruses and/or malware within client's operating environment.
- Participate cross functionally with vendors and other IT engineering teams to ensure smooth project delivery & Accurately log and track support requests.
- Network troubleshooting, fault analysis, repair, and upgrade.
- Ability to take lead in an operations environment & Experience working in an environment with Voice and Video over IP.
- Maintains I.T. records (i.e. weekly & monthly stock Asset records etc.) & Assets and tracking for area of responsibility.
Show More Show Less
Skills
Service nowTools
ServiceNow active directoryVerifications
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Profile Verified
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Phone Verified
Preferred Language
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English - Fluent
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Hindi - Fluent
Available Timezones
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Eastern Daylight [UTC -4]
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Pacific Daylight [UTC -7]
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Dubai [UTC +4]
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New Delhi [UTC +5]
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China (West) [UTC +6]
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Singapore [UTC +7]
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Hong Kong (East China) [UTC +8]