Now you can Instantly Chat with Juditho Jr.!
About Me
Experienced IT Professional with over 22 years working in an IT industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits....
Show MoreSkills
Portfolio Projects
Description
- Data analysis and data manipulation
- Performedenvironmentconfiguration, incrementaldeployments, and DB restoration
- Generated SQL query in IBM DB2 for affected data
- Modify PHP code, run build using bash/shell scripting
- Produced batch file and run against the pre-prod and production environment
- Executed testing in the development environment which have been modified to
resolve a valid production defect
Description
- Supervised a global team of 23 L2 data integration agents for ticket determination,
escalation, and resolution - Managed the Ticket Management tool for incidents created by L1 team
- Assigned daily incident tickets to members and monitored activity and completion
- Spearheaded Severity 1 issues in compliant to Service Level Agreement
- Conducted daily and weekly team discussions
- Supported functional testing of fixes made by L3 DataOps teams
- Implemented a productivity reporting tool for L2 teams in resolution to a long-standing problem
- Prepared detailed reports on incidents to project manager daily
- Interfaced with cross-functional team of business analysts, developers and technical
support professionals to determine a comprehensive list of requirement specifications
for new releases
Description
- Developed code components for a Lotus Notes based application moving out from
legacy technology under Virtual Machine to Lotus Notes and DB2 in AIX - Enhanced IBM Lease Management Database Tool in Lotus Notes
- Migrated all existing Hyperion Reports to IBM Cognos Business Intelligence Platform.
Description
- Oversaw a global team of 15 data analysts to tackle daily incident tickets
- Provided a high-level resolution to customers for North America, EMEA, and Asia Pacific
- Managed a global team of 10 software developers for root cause analysis and code fixes for production releases
- Maintained schedules to ensure that key milestones were being met at every phase
- Produced reports for each development time-frame, updating customers and senior leaders on progress and roadblocks
- Focal point of contact for production issues, problem determination, and resolution
- Conducted daily and weekly scrums for the executive teams, CIO, development teams, planning teams, and Level 2/ Level 3 teams to keep project on schedule
Description
- Oversaw a group of 10 contractual resources for Google Migration Project
- Prepared and monitored the timeline distribution with allocated resources
- Conducted training and orientations per department
- Successfully migrated 95% of Lotus Notes Documents to Google Sites on time with limited resources
- Supervised 11 software developers in providing excellent customer service to internal customers and external alike requiring system and software development assistance for enhancement and debugging issues
Description
- Designed, developed, and maintained Lotus Notes workflow applications
- Handled on-going support of existing Lotus Notes applications pertaining to development changes and enhancements internally and external customers
- Achieved fully automated workflow and paperless systems to business andmanufacturing processes plant-wide
- Gained recognition from other manufacturing sites in Malaysia, Singapore, and inthe U.S.
- Delivered in-depth training to users, engineers, and managers for workflow systems,imparting knowledge of best practices for protecting data and minimizing errors
- Sent out to Malaysia to present and showcase the databases and tools I've producedand developed
Description
- Prepared a timeline distribution with allocated resources
- Developed and Implemented Barcode Shopfloor Systems for Assembly area in the production floor
- Implemented Front-End User Interface using Microsoft-C, Assembly Language, and Clipper 5.3.3
- Created and maintained data back-end storage using DBase III-plus
- Wrote highly maintainable, solid code in C, and Assembly Language for Barcode system that formed core framework and has won consistent praise from subsequent developers since the initial version