Somnath R.

Somnath R.

Senior Customer Service Manager

India , India

Experience: 10 Years

Somnath

India , India

Senior Customer Service Manager

28800 USD / Year

  • Immediate: Available

10 Years

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About Me

Young, energetic and result-oriented professional offering 9 years of experience with an overall experience of 10 years. Deep understanding of technology with focus on delivering business solutions. Proven ability to be a strong professional with the...

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Portfolio Projects

Description

Involved in requirements gathering analysis and specifications, Involved in creating technical design documents, Involved in responding to customer requests and managing the team to deal with customer tickets, Adherence to SLA.

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Description

DB2 consultant

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Description

IMS Consultant at XEROX

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Description

IMS Consultant at TMS

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Description

Good knowledge of GDS systems, Perform data analysis and investigation, Identify unresolved tickets and work with the team in resolving them at the earliest, Involved in maintaining RCA for P1/P2 tickets, Good adherence to SLA for all P1/P2/P3 tickets.

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Description

DB2 Systems programmer

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Description

Involved in requirements gathering analysis and specifications, Involved in creating technical design documents, Good and exquisite knowledge on Ticketing systems, Involved in maintenance and unit testing and various Build and Implementation Phase activities.

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DB2 consultant

Description

Taking care of all DB2 related tasks and activities

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