Managing Exchange 2010/2013/2016 in a large, on-premise, clustered enterprise environment .
Support internal and clients in the implementation of Office 365/Exchange/Skype for business with migrations and Intune/Azure mobile device management
Responsible for the resolution of complex issues, quality, escalations, KB submission and documentation, blog writing and training of team.
Analyze and investigate, Phishing, Spam, spoof emails and document the investigation process.
Support the messaging environment in the Cloud (Office 365).and Manage Office 365 Unified messaging system
Research acute, complex technical problems within the environment and develop plans to resolve
Working closely with the managed service provider and senior IT staff, facilitate collaborative work teams to resolve any infrastructure issues related to the email and messaging platforms (Network Services, Security, Server Admins, Backup and Storage team and other applications teams).
Automate On boarding process and technology improvements for Office 365 on boarding for the deployment cycle.
Troubleshooting mail flow issues.
 Play a key role in day to day operations and service delivery under ITIL framework.
Focus on detection/ documentation of technical gaps in progresses.
Talking control and leading during crisis situation.
Providing assistance to the legal and compliance departments in data discovery.
Liaise with various support teams in ensuring compliance to SLA and other key performance parameter.
Enhance client satisfaction through prompt resolution of issues and qualitative service delivery.
Strong skills in troubleshooting, investigating and preparing root case analysis report.
Coordinating with other partner functions and venders.

Windows Server 2003/2008/2012 Active Directory Management. Planning and designing Windows Active Directory Environment.
Installation and troubleshooting of Windows Server 2003/2008 and Exchange 2010 Servers.
Installed and configured Routing and Remote Access Server for connection  between two offices.(RIS)
Assisted in the Architecture, design, implementation and support of the Lync environment.
Served as a third level escalation point for problem and resolution  associated with Lync client and server issue
Assisted on maintaining and applied cumulative update to the Lync Server 2010 infrastructure.  
Configuration of Windows cluster server 2008.
Planned, Installed, configured and Administration of Exchange 2003 server with Instant messaging server.
Patch management, scanning systems for security MIS configuration using Microsoft baseline security analyzer.
Administering web mail server for the company.
Group policy implementation for domain and auditing.
Management of DNS, DHCP and WINS Servers.
Administration of ISA Server2003\2008\2012Server.
Performed Disaster Recovery of Windows Server 2003\2008\2012 domain controller and Exchange Server 2003\2008\2010.
Configure of Blackberry server. 
Data recovery and disaster management planning

Windows Server 2003/2008/2012 Active Directory Management. Planning and designing Windows Active Directory Environment.
Worked with Microsoft for large Lync server 2010 FE pool, AV Pool, Director Pool, Mediation Pool, Edge Pool deployment. Have knowledge of Enterprise Voice.
Installation and Configure of exchange Server 2013 and 0365.
Migration from Exchange Server 2010 to Exchange Server 2013.
Performed Disaster Recovery of Windows Server 2008\2012 domain controller and Exchange Server 2007\2010\2013.
Perform Lync 2013 Performance Testing and HP hardware Configuration
Exchange Mailbox Migration: Implemented Front-end Back-end Architecture for Exchange Server 2010. Installed another exchange server, moved all the mailboxes and Public folders to the new server.
Installation & configuration of Lync Server 2013.
Configure of Audio & video codec G.722, G.722 stereo, H.264, h.264rtvideo.
Configuration of topology in Lync Server 2013
Support in administration level of Lync server  
Administered and managed 8000 Lync users.
Check and resolved system Wintel server-based UC application Performance issues and Established Lync use roles

Planning and designing Windows Active Directory Environment.
Migration from Windows 2003 domain to Windows 2008 domain.
Migration from Exchange Server 2003 to Exchange Server 2008.
Exchange Mailbox Migration: Implemented Front-end Back-end Architecture for Exchange Server 2003.   Installed another exchange server, moved all the mailboxes and Public folders to the new server.
Administration and troubleshooting of Exchange 2003 Servers.
File Server Migration: Migrated file server from one server to another in 2003 domain.
Installation, Configuration and Troubleshooting of Domain Controller and Additional domain  controllers.
Installation and troubleshooting of Windows 2003 and Exchange 2003 Servers.
Configuration of SCSI disks for RAID 5 and RAID 0 for IBM Servers.
Maintaining servers (Windows 2003 server, Exchange 2003, DNS, DHCP).
Enabling quota management for the users.
Finding vulnerable areas of servers and giving cost effective solutions.  
Group policy implementation for domain and auditing.
Implemented backup and restore strategy