Establishing hospital Practice management system Reducing Ordering time by 10%

Roadmap creation, tracking and presenting progress

Backlog – Create, update, prioritize and manage for 6

scrum teams. Identifying areas for Machine learning

Requirement Identification and Elicitation – Understanding

business methods, processes and requirements

Solution presentation to business stakeholders

Groom and present user stories to scrum teams

Collaborate with design team (UI/UX using Figma)

Data Analytics to identify knowledge and process gaps

and improve team knowledge/ process/ collaboration

Accomplished 10% growth in Acquisition through changes to referrals program

Improved customer satisfaction score by improving Perks UI

15% improvement in bounce rate by identifying performance improvement areas on web journey

Proposed personalization and personalization goals and customer journey

Driving AWS cost saving initiatives leading to ~60% cost saving

Reduced incidents by identifying key impact areas and prioritizing the permanent fixes

Managed and coached a team of 3

Planned and handled the roadmap for data team

Identified process gaps & established new standard SPOs

Digital signature platform for corporate mortgages

Reduced document creation time by ~95%

Reduced the document signing cycle by ~80%

Reduced document generation and posting cost by ~55%