Project Name

Global Service Desk

Client

Paris

Description

The aim of the Project is to provide L2 support to client. We used to handle around 30 application in single portfolio.

Roles & Responsibilities

• We generally do Client document review.
• We assist all customers and provide production support and ensure effective application services to ensure reliability of all applications.
• Analyze all business processes and ensure compliance to all controlled processes according to business requirements.
• Monitor all alerts and escalate all issues for all procedures and systems.
• We usually responsible for the coordination and delivery of solution to the client for any challenges, issues, risk they face and working closely alongside with the client (PARIS).
• Also we support user access, User authentication, User and group Management, Security Audit Functions.

Technology

AS400, GMI, UNIX.

Project Name

IFWA(International Forms Web App)

Role

Software Developer

Roles performed

Requirement gathering, analysis, development

Roles Performed

• Based on requirements, performing coding and testing.
• Fixing bugs if any bugs about to happens.

Technology

JSP, Servlet, Struts Framework, Web logic server, Unix

Project Name

SCS(Supply Chain Solutions)

Client

UPS (IBM)

Description

The aim of the application is to develop Web applications where ups to deliver parcel services to client.

Roles & Responsibilities

• Understanding Functional as well as Technical Requirements through onsite.
• Analysing & implementing the requirement
• Interacting closely with onshore and functional team about the requirements.
• Performed unit testing.

Technology

Unix Scripting.