Handling UCCE application for Cisco Client.

Handled Multiple Applications for AT&T.

Worked in Billing, Ordering, Reconciliation, Charging, Rating sub-domains.

Was part of MRI Scanner Development Team for Toshiba.

Worked in Insite project for Cummins Corporation.

Create and Develop System Applications utilizing standard Concepts, Practices and Procedures.Work closely with other groups like Product, Business Analyst, Quality Assurance, and Project Management resourcesthroughout delivery of solutions.Provide weekly status reports and time accounting.Perform system walk-through of Technical and Operational features for new or existing systems.Mentor and Support other members of the team (both on-shore and off-shore) to assist in completing tasks and meetobjectives.Monitor upcoming new development activities for potential impact to overall environment.Create, Review and Approve Business, Functional and Technical Design specifications for transaction processingapplications.

Leading 60 applications of different Technology stack (C, C++, VC++, Unix, Linux, .net, 4GL, Informix, Pro*C, Seibel, Small Talk,Power Builder, Tandem – TACL, Enscribe, Non Stop SQL, COBOL85, Mainframe – IMS DB, DB2, JCL, COBOL)Wide experience in Core Development, Production Support and Testing.Involved in project planning and client calls regarding new project onboardings.Performed ongoing review of project status, identified possible project risks, recommended and implemented riskmitigation solutions.Knowledge in Azure.Having good knowledge of AGILE practices and Software Development Life Cycle (SDLC).Led and managed a team of 20 members including performance reviews and career planning.Facilitated the resolution of issues and escalated issues to project stakeholders as required.Driven strong collaborative stakeholder engagement.Expertise in application management and delivery of service within SLA.Handled interviewing and recruiting new associates.Sound Knowledge of telecom terminologies, instruments and learning most of them.Experience in Incident, Change, Release and Problem management.Expertise in multitasking and prioritization of Tasks.Involved in the continuous enhancements and fixing of production problems.Managed configuration management, ST testing and Smoke testing plans.Provided level 2 support for the business queries, job failures.Ability to work in 24x7 environments, preparing root cause analysis and ensuring the action points.Expertise in understanding of business logic and ability to work well as a part of a team and as an individual.Rich experience on different type of applications like over-night batch processing and real-time processing.Well acquainted with Microsoft technologies like C, C++ & VC++.Good Knowledge in Incident management tools like Remedy and Service Now.Versatile team player with good analytical, communication and interpersonal skills.

Knowledge of IT Service Management processes (ITIL), ITIL v3.0 certified securing 80%.Ensuring compliance to agreed Change & Release Management processesSingle focal point of contact for production Releases and ChangesWorking closely with Agile Delivery teams to support Change from inception through to ProductionChange & Release Management reporting, analysis, and insightsManaging the Change Management process by ensuring that all infrastructure changes have an associated ChangeRequest (CR) and that the appropriate impact and priority, in collaboration with change stakeholdersManaging the changes and releases undertaken during maintenance weekends and the overall Forward Schedule ofChange.Ensuring the Release Management process and change management process (TRB CAB ) is followed by IT teams duringdevelopment and deployment. Drive and develop release and communication processes for release management.Identify and implement required reporting against Change and Release metrics and produce regular and accuratemanagement reportingFacilitating Post Change Implementation reviews ensuring actions are tracked via their respective Service ManagementProcessesExperienced in working across teams and external vendors, and familiar with influencing and negotiating with technicalteams and have the ability to communicate with technical and nontechnical audiencesInvolved in supporting the business in implementation, testing, Service Migration, Service design, customer on boarding,UAT and final deploymentAssisting Technical Leads (Chief Architect & Lead Architects) in all necessary architecture areas as appropriateCoordinating with Amdocs Teams to receive and validate documents ensuring the laid standardCollaborating with the end customer to thoroughly scope and define the Architecture requirements using best practicemethodsAssisting Global Service Delivery TeamsSupporting Infrastructure activities and accountable for resolving all necessary challenges in a timely mannerEngaging both formally and informally with the business on a scheduled and ad-hoc basis as required, in order to talkthrough requirementsContributing to the continual improvement of the Infrastructure Architecture model and processCreating technical proposals to address Infrastructure Architecture requirements, including hardware, software andnetworking components, diagrams and suggestions as requiredProviding innovation to the business, thinking beyond requirements and recommending on how to improve the solutionwithout over engineeringDeveloping solutions that drive down total cost of ownership and associated costs through reuse and infrastructureoptimizationWorking with BaaS (Backup as a Service) team to ensure that the backups are available and can be restored as necessaryTesting and recommending the final deployment process for new customersOwning a robust backup strategy and ensuring restore can be done within the specified windows as per SLAsEnsuring any differences between the development and production environment are fully documented.Carrying out periodic DR or similar restore activity in line with the infrastructure and backup strategy and policy

CCS is a desktop software which is deployed in desktop of AT&T call centers and some vendor locationfor AT&T used by service representative and vendor agents to handle calls for billing entry or ordering for changing service orgetting new service.CCS itself didnt do ordering task. It has 3270 sessions for ASON which do ordering task for Midwest AT&T customers. CCS is thedesktop in the SBC Midwest residential. CCS is a collection of coordinated ATT desktop client applications used by majority of ATTMidwest service representatives and their managers.Analysis of Requirement Specification.Analysis of Project Code.Done Coding for various Modules.Database Mapping.Implemented various Commands.Done Unit Testing.Done Functional Testing.Modified Test Cases.Made Traceability Matrix.

It is an internet-based suite of Messaging ProductsA Mail ServerA Personal Address Book ServerA Calendar ServerA Server that allows you to sync Contacts and Tasks with your mobile phone (SyncML server)A Notification ServerAnalysis of Requirement Specification.Analysis of Project Code.Resolving Client Reported Bugs.

Study Manager (SM) is a Module of MRI Scan. The Basic Functionality of StudyManager is to Provide other Modules with the required Data of Scanning,Perform the Scan and Manage the Scanning Procedure & Transactions.Analysis of Requirement Specification.Analysis of Project Code.Done Coding for various Modules.Database Mapping.Implemented various Commands.Done Unit Testing.Done Functional Testing.Modified Test Cases.Made Traceability Matrix.

AKM is a legacy tool used as front-end with AK1 generation of hardware.AKM primarily works with AK1 generation of controllers and gateways.It is used to configure, commission and monitor ADAP-KOOL® system.Analysis of Requirement Specification.Analysis of Project Code.Done Coding for various Modules.Database Mapping.Implemented various Commands.Done Unit Testing.Modified Test Cases.Made Traceability Matrix.

Insite is a Windows Software Application.Works with most Cummins Electronic Control Modules.Diagnose and Troubleshoot Engine Problems.Store and Analyze Historical Information about an Engine.Modify an Engines Operating Values.Engine/ECM re-program or Engine Rating Changes.Analysis of Requirement Specification.Analysis of Project Code.Done Coding for various Modules.Done Unit Testing.Modified Test Cases.Made Traceability Matrix.