Deploying rate & product revisions in production is crucial for Insurance Companies. Any errors in rate & product revisions will cause huge loss & penalties to Insurance companies. Westfield Insurance company was using 6 FTE to perform rates upload to mainframe and verifications manually. As an RPA lead, I played a crucial role in automating these rates upload to mainframe and verification process.

I proposed to use multi BOT architecture in this process so that by using Work Queues BOTs can share rate keys update & verification tasks. With Blue Prism Solution in place, FTE count reduced from 6 to 1 which is a huge profit to Client.

We gained below efficiencies with this RPA process Implementation.

1. Enhanced flexibility – Process can be extended to other line of business with little changes.
2. Increased reliability – Automated Manual Rating is controlled from the BluePrism server
3. Enhanced exception handling – This is a core strength of BluePrim, and the process has been developed using these techniques
4. Multi-BOT Architecture – With the use of Multi-BOT Architecture work load can be shared across BOTs through work queue feature.

Client Bought a new Duck Creek policy processing system to speed up the insurance business in terms of policy issuance, transaction processing, rate & product revision implementations. There is a need to convert existing huge number of mainframe policies to Duck Creek system.

Monitoring ticket in easy vista ticket monitoring tool during business hours ( MON-FRI, 8AM-6PM) is a manual task. One person must constantly monitor the queue and acknowledge any new incident ticket. There are SLAs associated based on the priority of ticket and hence a constant monitoring is required.

I worked as an RPA lead and automated incident monitoring process through Blue Prism. In this RPA solution, Scheduler in Control room is used & we used one BOT to perform this task and BOT is scheduled to run during business hours ( MON-FRI, 8AM-6PM).

We gained below efficiencies with this RPA process Implementation.

1. Enhanced flexibility – Process can be extended to send notification for other priorities without changing the code
2. Increased reliability – QMON process is controlled from the BluePrism server
3. Enhanced exception handling – This is a core strength of BluePrim, and the process has been developed using these techniques
4. Web based self-service user interface to change notification groups
5. Capability to send ticket notifications via Text Message
6. Capability of recording notification acknowledgement via EverBridge
7. Capability of multi-layer conditional notifications based on notification acknowledgement via EverBridge

Capability of sending out notifications to multiple recipients at the same time

I am working as an RPA lead & Business Systems analyst in IBM. I have mainframe, testing, business systems analyst, RPA development experience.

I am currently working for Westfield Insurance, a major insurance company in eastern US.

As an RPA Lead, I am responsible for

§ Leading Center of excellence team and providing best practices, identifying automation opportunities, conducting brain storming sessions & providing process improvement ideas.

§ Looking constantly for development as well as continuous improvement for the entire team.

§ Make sure Objects are built in such a way to re-use them in another process to gain efficiency.

§ Work closely with IT to ensure that applications support continuous improvements around quality, cycle time and operating efficiency.

§ Provide leadership and technical expertise to a team of analyst as it relates processes automations and productivity.

§ Participate and deliver special projects/assignments such process improvements initiatives.

§ Administers, orchestrates and controls the virtual workforce in the operational environment.

§ Contribute to the service improvement efforts of the team and implement changes in a positive way.

§ Making sure end to end successful delivery of the project, identifying potential risks and creating mitigation plans.

§ Keep the project manager informed of the overall status of the solution.

Critical Project Details:

Project1: Automated Manual Rating Validations:

Deploying rate & product revisions in production is crucial for Insurance Companies. Any errors in rate & product revisions will cause huge loss & penalties to Insurance companies. Westfield Insurance company was using 6 FTE to perform rates upload to mainframe and verifications manually. As an RPA lead, I played a crucial role in automating these rates upload to mainframe and verification process.

I proposed to use multi BOT architecture in this process so that by using Work Queues BOTs can share rate keys update & verification tasks. With Blue Prism Solution in place, FTE count reduced from 6 to 1 which is a huge profit to Client.

We gained below efficiencies with this RPA process Implementation.

1. Enhanced flexibility – Process can be extended to other line of business with little changes.
2. Increased reliability – Automated Manual Rating is controlled from the BluePrism server
3. Enhanced exception handling – This is a core strength of BluePrim, and the process has been developed using these techniques
4. Multi-BOT Architecture – With the use of Multi-BOT Architecture work load can be shared across BOTs through work queue feature.