About Me

Overall, 3 years and 10 months of experience in Desktop Support, Remote Support, Asset Management, Application Monitoring, SAP Monitoring, Application Support, and Incident Handling (ITSM). Experience in handling customer support tickets, inbound pho... Support, and Incident Handling (ITSM). Experience in handling customer support tickets, inbound phone calls, online chat support and emails in an effective, efficient, and friendly manner. Proficient knowledge and experience of Chip Level Laptop Services (L1). Good exposure in Linux at the areas of System Administration, Networking, Storage, and Shell Scripting. Good understanding of the ITIL foundation process in terms of IT infrastructure and ITSM. Teamwork skills have been developed, with the ability to initiate tasks and projects independently as well. Ability to learn fast, innovate, and problem solve under pressure, along with proven analytical, communication, and decision-making skills.