Domain: Telecom

Role: Application support engineer

Project Description:

H3GOSSEngagement

Functional Skills:

Mycom cloud-based applications FM, PM, AM and tools management, user management, Monitoring, server health check, and daily bulleting reports etc.

Linux scripted Heath checks and monitoring, ROD BMC remedy IT service Management 9.03 V (CRQ, INC, TAS, WO, PBI, REQ)

Client interaction:

Over the phone call and Teams chat technical assistance will be providing and doing daily CAB meetings for cloud change and P1, P2 incidents.

Stake Holder,

To troubleshooting and updating ongoing P1 or P2 issues where the applications are impacting, or Alarms issues are coming. that needs to be discussed with client and stake holder.

Roles & responsibilities:

• Attend daily scrum and sync-up meetings.
• Determining the application status and monitoring on having tools and develop web pages.
• Ensuring user experience applications and Alarm on start or stop.
• Following IM, CM, and stake holder management teams to get on a platform approval to get any change in server environment.
• Striking a balance between Application and client users.
• Building User experience to give a better service via remedy.
• Providing relevant information to testing team and development team for application and Alarm stability.

Domain: Telecom

Role: Application support engineer.

Project Description:

TalkTalk Telecom Group PLC (commonly known as TalkTalk Group, trading as TalkTalk). TalkTalk is a company which provides Pay television, Telecommunications and internet access services to businesses and consumers in the United Kingdom.

Functional Skills:

Manual Testing, Jira, MS Apps, RDP.

Roles & responsibilities:

• Identifying and selecting the automation test cases.
• Collating and monitoring the defect management process.
• Managing the changes and executing regression tests.
• Coming up with exact solutions for problems related to object identity and error handling.
• Interacting with customers/clients to solve the various issues they face and updating on the situation.

Domain: Telecom

Role: Data Analyst

Project Description:

TalkTalk Telecom Group PLC (commonly known as TalkTalk Group, trading as TalkTalk). TalkTalk is a company which provides Pay television, Telecommunications and internet access services to businesses and consumers in the United Kingdom.

Functional Skills:

SQL/Oracle 10g, SQL server, RDP, Client Application Tools, MS Apps, E2E OSS/E2E BSS

Roles & responsibilities:

• Work with SQL - DML, DDL commands, Server data management.
• Work on SLA based timelines without any exceptions on various client applications.
• Perform data entry requirements, maintain records, and prepare reports relevant to the day- to-day business functions.
• Act as a SPOC for client interactions.
• Troubleshooting for application or data errors and manage service restoration workarounds.
• Customer compliance and resolving the issues within the SLA’s.
• Requirement gathering from client and ensuring completion of tasks by the team.
• Make changes in existing processes for more efficiency and save time.

Domain: Telecom

Role: Application support engineer

Project Details: MasterCard and Tech Mahindra had agreement for banking child support there are many clients mapped for banking transaction settlement and issue interchange related transaction data base support.

Roles & Responsibilities:

• Core L1, L2 Application support and application bug tracking.
• Resolved the user’s issues and applications issues and create tickets into JIRA tool, Application.
• Attended calls with Canada Client for understanding theirs issues and provided supporting services.
• Learned new updates on Tasks from Client for updating into daily project Task.
• Daily mail monitored for give a quick solution on the User’s issues.
• As a senior technical support engineer.
• Worked for banking settlement like MasterCard, Visa interchange management system.
• There were many applications which I have worked like on below motioned tools and applications.
• Electra: - which I used for running the backend batches and transactions settlement and for uploading the right data which is comes from the client for interchange settlement.
• GSM: - GSM application, is the tool for creating assign roll and Tickets and as well creating incident SRQ on the banks (users) issues.
• Citrix Environment: - I had work for sharing the interchange data from the production databases with the good analyzed.
• Worked on SQLserver2008 / 3, for run some project related query’s script.
• Attended clients call for resolving the data related issues in master cards interchange management etc.
• I worked on multiple productions and multiple banking transactions on the same time.
•  Created 50 tickets per day in GSM and analyzed with the full concentrated for resolving the single issue with the DBA and senior management.
• Daily reported to team about daily changing activities in production environment.
• Daily managed for assigning project to team for the business day activities.
• Monthly and quarterly batches run and monitored its detailed settlement have done or not successfully with the daily settlement in this project.
• Used excel for transaction settlement on daily basis and executed the EOD batches.

• Contactless payment platform for the consumer that allows for m-Commerce, mobile banking, and online payments
• Mobo Money has been awarded a license for Prepaid Payment Instrument from RBI
• 1st of Its Kind Tap and Pay Mode of Payment, Authorized by the RBI
• It is a safe and convenient payment option accessible for both online and offline payments.
• A unique PIN encryption is attached to every transaction to protect your transaction data
• Prime facilities on Mobo Money include NFC enabled OTC payments.
• Payment gateway, online wallet
• DTH and Mobile recharges, Postpaid and utility bill payments

Roles & Responsibilities:

• Worked as a Business Development Associate.
• Improve market position and achieve financial growth.
• Finding potential new clients and turn this into increased business.
• Builds key customer relationships, identifies business opportunities.
• Research and build relationships with new clients.
• Attend industry functions, such as association events and conferences, and provide feedback.
• Set up meetings between client decision makers and our leaders
• Work with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue.