• Work Flow SME for 20 + Clients

· Requirement gathering from the application owners and designing the architecture

• Understand the requirements for the desired solution
• Creating workflows, mapping data and populating the fields
• Responsible for migrating data assignment group from INCIDENT,PROBLEM , CHANGE management from Master data management to HP service manager 7.11
• Sort Assignment Group according to Clients Requirement before loading data to HP Service Manager 7.11
• Involved in migration of 30+ accounts from Old legacy tool to HP Tools (SRA-standard reference architecture)
• Worked on Tailoring part (Form Design, format control, links, menus , wizards etc., )
• Preparing Test cases and executing the result on the development servers.
• Attending client call daily to validate and get client approval before data sent for UAT(testing|)
• Team Handling and Training the new resources when required

· Service Now Software Developer & Senior Administrator

· In absence of Onsite-Lead, have handled the responsibility of managing of clients and team for delivery of tasks

· Handling Update set movement to production and sub production environments during Major Releases Bi-Weekly Data Deployment and Incident Fixes.

· Handling Rollout and Cloning Activities.

· Co-ordination with clients and vendor – For any production/sub-production instance related issues/ queries.

· Perform creation of application modules, tables, forms, links and usage of personalize form layout, dictionary, UI policies, UI actions, data policies, business rules, client scripts

· Understanding of IT service management and the ITIL business process

· Work with process owners to develop and implement workflow

· Working on production issues post deployment

· Create and use update sets to move customizations between systems

· Work with business users to identify and refine business requirements and workflows

· Requirement gathering from the application owners and designing the architecture

· Understand the requirements for the desired solution

· Installation of Database , SM7.11 , JDK and Tomcat

· Preparing SOP and Administration guides

· Database/Web(GUI) and form customization

· Creating workflows, mapping data and populating the fields

· Worked on Tailoring part (Form Design, format control, links, menus, wizards etc.)

· Scsmtp configuration for email /notifications

· Issue resolution and Customizations.

· Preparing Test cases and executing the result on the development servers.

· Prepare documentation on installation, configuration, and customization.

· Co-ordinate with HP vendor to resolve the product bugs.

· Documentation and sign off the project

· Participate in the full SDLC Requirements Gathering, Analysis, design, coding, testing, training and operational support.

· Perform creation of application modules, tables, forms, links and usage of personalize form layout, dictionary, UI policies, UI actions, data policies, business rules, client scripts

· Worked on Complex Service Catalog forms & Workflows

· Involved in migrating code between different environments using update sets and was responsible for deploying the code to production on every release after GoLive

· Provided training sessions on Service-Now for new folks in the technology, both, in and across the projects