About Me

Over 10 months of total IT experience from 22nd May 2017 till date in Netconnect Pvt ltd. Worked for Amdocs (client location) as Revenue Assurance Analyst. Proficient in performing validation, verification, and correction of billing system artifacts ...lyst. Proficient in performing validation, verification, and correction of billing system artifacts (bills, event records, screens, reports). Report and properly document errors that are detected. Proficient in updating checklists for Quality Assurance and progress tracking by following standard operating procedure for billing accuracy. Working for a major Canadian Telecom Company (Clients Project). 2 Months of Summer Internship at Haier Appliance India Pvt ltd during Management Studies. Overall Responsibilities: Perform ticket analysis, service interruption analysis, triaging of issues and follow-up with relevant teams for resolution. Ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID). Performing end to end validation to ensure bill accuracy and provide final release of bills. Ensuring timely resolution or escalation within the agreed SLA. This includes creating a positive customer experience and build strong relationships through problem understanding, communicating promptly on progress. Set new checklists for quality assurance and progress tracking following standard operating procedure. Ensuring the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs. Performing crystal clear communication and documentation as point of contact. Performing basic software system operations, using the online screen, running maps and jobs, basic configuration/installation. Worked on fallouts from various applications, tools,databases. Perfomed OAT validations for new releases in PET environment and provide final confirmation to CR for implementation in production.