Desktop Support Engineer

We are currently in search of an experienced Sr. Desktop Support Manager to expand and maintain our line for IT Support Technology.

Experience: 4+ in Desktop Support Desktop Support Engineer

Responsibilities:

 Responding to client support requests.

 Contacting clients to find out the nature of the problem.

 Traveling to the client’s location or connecting via a remote link.

 Troubleshooting hardware and software issues.

 Installing and maintaining hardware and computer peripherals.

 Installing and upgrading operating systems and computer software.

 Troubleshooting networking and connection issues.

 Advising on software or hardware upgrades.

 Providing basic training in computer operation and management.

 Completing job reports and ordering supplies. Desktop Support Engineer

Requirements:

 Bachelor’s degree in computer science or information technology.

 Proven work experience as a desktop support engineer or support technician.

 Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

 Knowledge of popular operating systems, software applications, and remote connection systems.

 Ability to solve complex hardware and software issues.

 Ability to travel and work after hours when necessary.

 Excellent interpersonal skills.  Good written and verbal communication skills.

 Seeking Windows 10/11 device engineer with multi-year experience in deploying devices using Microsoft Autopilot/Intune, application packaging in MSIX.

 Experience in working with Intune provisioning, profiles, and app management.

 Must be able to work during Eastern Time Zone working hours.

 Must have worked with international customers.

 Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.