Client Support Executive | Online Jobs | Optimhire

Client Support Executive

We are looking for a passionate and experienced individual to join us as a Client Support Executive.

Your main goal for this role will be to monitor each employee’s work and provide excellent client satisfaction to the clients. As a Client Support Executive, you will be responsible for contacting clients and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Bachelor’s degree in Business Administration to join this job position.

If you are interested in this position and have a proven track record of successful client service works, then apply now. We will contact you soon.


  • Understanding the products and services provided by the company.
  • Preparing company policies and procedures.
  • Developing training lessons with service delivery systems.
  • Managing a team of Client Support Representatives.
  • Supporting the client through an email ticketing system and phone calls.
  • Resolving client complaints and queries.
  • Providing detailed information to client.
  • Monitoring the performance of individual representatives.
  • Maintaining records of each phone call for future reference.
  • Assisting the HR department with hiring new employees.
  • Providing the new employees with training sessions for enhancing their skills.
  • Offering exceptional client service and satisfaction.
  • Following up with clients for any further information.
  • Taking feedback from the clients.
  • Negotiating the terms and conditions with the client.
  • Contributing the work to the company’s knowledge base.
  • Maintaining a healthy relationship with the clients.
  • Adhering to the company’s rules and regulations.


  • 2+ years of experience working as a Client Support Executive or a similar position in the Client Service department.
  • Good knowledge of managing the performance of the team.
  • Exceptional verbal and written communication skills.
  • Understanding and working knowledge of Client Relationship Management software such as Salesforce, ZOHO, etc.
  • Phenomenal conflict-resolution skills.
  • Good problem-solving abilities.
  • A client-oriented individual.
  • Ability to meet deadlines and prioritize tasks.
  • Excellent negotiation and sales skills.
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • A quick learner and exceptional ability to make decisions.

Job Type



Analysts (Non programmer role)

Must have Skills

  • Near Field Communication - 2 Years


  • ZOHO API - 1 Years



english - Fluent

3 - 6 K/Year USD (Annual salary)

Longterm (Duration)

Onsite Surat, Gujarat, India


MegaMinds T