Call Center Representative | Online Jobs | Optimhire

Call Center Representative

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

  • Job Type



    Project Managers (Team Lead)

    Must have Skills

    • CSS
    • Customer Services Relation - 1 Years



    Eastern Daylight [UTC -4]

    Central Daylight [UTC -5]

    Mountain Daylight [UTC -6]

    Pacific Daylight [UTC -7]


    english - Conversational

    38 - 47 K/Year USD (Annual salary)

    Longterm (Duration)

    Fully Remote

    United States, Canada

    Thomas R

    United States