Customer Success Director

JOB DESCRIPTION: Customer Success Director

Data Sutram is an AI-driven platform that provides Intel on People & Places with data from

250+ sources. The proprietary AI and ML driven data engine automatically converts raw

unstructured sources of data from satellites, mobile phones, POS machines & several other

sources to create insights that capture how people live & behave, available for any location

in varying levels of granularity. These insights are consumed by several companies in

Financial Services, Retail, E-commerce, Manufacturing etc. through APIs or SDKs or Data

Sutram’s proprietary geospatial platform.

About the Team

Data Sutram is a VC funded company backed by Varanium Capital (Varanium NexGen

Fund), Yatra Angel Network, IIFL Fintech Fund, Indian Angel Network and 100xVC.

The company is working with over 50+ enterprises across the country and has a team of

30+ people based out of Mumbai and Kolkata.

Why work at Data Sutram

If your dream job includes building a deep-tech company out

of India that

could potentially

cater to the needs of the world, you are in the right place.

If not, here are some other, more specific incentives that

makes Data

Sutram a great

workplace (even if we say so ourselves) for you:

●

If you are looking to have a large impact at a fast-growing company and work with a

high-performance team.

●

If you prefer freedom with responsibility over predetermined hierarchies.

●

If you have a candid and transparent approach to problems- and you seek excellence

in whatever you do.

●

If you like being challenged- and want to tackle problems that have not been solved.

●

Most importantly, if you have empathy and you understand not just how to do a job,

but build solutions that could impact millions of lives.

About the Role: Customer Success Director

The Director of Customer Success, is responsible to build and lead the customer success

team, including Solution Architects, Professional Services, and Technical Account

Management. The Customer Success team drives the technical portion of a sale as well as

ensuring Data Sutram customers successfully adopt the product with a positive experience,

driving growth for Data Sutram through renewals and expansion.

www.datasutram.comResponsibilities:

●

Develop a deep understanding of the customer's business and technical objectives, partner

with them to build a strategic joint success plan with identified objectives, milestones and

measurable KPIs to achieve the outcomes.

●

Apply domain/technical knowledge on top of Data Sutram’s Data Insights to devise new

solutions, handle deliveries for existing accounts.

●

Remove blockers and lead key resources, internally and externally, to proactively support the

customer's success plan.

●

Provide Feedback to the Data & Platform Product Teams to drive new feature development,

improve usability and contribute to long term goals of the product.

●

Partner with customer-facing account teams and executives (sales, support, professional

services, engineering, renewal, and partners) on overall platform success,

●

Accelerate customer’s P2V (Purchase to Value) journey and thereby help to protect recurring

renewal revenue and expand customer NRR (Net Retention Rate), improve solutions overall

NPS (Net Promoter Score).

●

Manage scrum for a team of data scientists, business analysts and developers to ensure

smooth delivery of solutions. Create BRDs, sprint planning, manage delivery schedules.

●

Engage regularly and develop deep relationships with customer stakeholders including

business and technical teams.

●

Maintain knowledge of market trends and competitive insights to improve our existing

solutions and spearhead new use cases leveraging Data Sutram’s Insights for new sectors

and geographies.

●

Extend support to pre-sales teams to engage with prospective customers and translate value

of our solutions.

Skill Requirements:

●

Demonstrated progressive management experience leading analytics teams in large

scale strategy projects.

●

Demonstrated progressive experience leading customer success managers, account

management.

●

Proven experience leading teams, driving new and expansion sales, driving data

solution adoption and leveraging customer success best practices

●

Proven ability to develop strategies, translate them into initiatives and track

successful delivery

●

Demonstrated ability to lead a team of data scientists, business analysts & engineers

to solve complex business problems leveraging Data Sutrams data & analytics

solutions.

●

Demonstrated operational excellence in analytical thinking, process development and

improvement, problem solving, communication, delegation and planning

www.datasutram.com

●

Able to be flexible and agile in responding to evolving business priorities and dealing

with ambiguity

●

Able to collaborate across the organization and with external stakeholders

●

Experience successfully working with senior (C-level) executives to drive companies

larger goals.

●

Holds strong operational skills that will drive organizational efficiencies and customer

satisfaction.

●

Subject matter expertise in the sectors of finance, retail, etc.

●

Willing and able to address escalated client issues with speed and urgency

●

You share our values and work in accordance with those values.

Location: Mumbai (on-site)