Our Engineering team is looking for highly motivated, talented, and experienced SRE Specialists to be part of our team to help build a highly reliable OTT application on different platforms such as android, ios/tvos, smart tvs, and Roku. The Site Reliability Engineer (SRE) will be responsible for both uplifting and maintaining our evolving technology platforms, infrastructure and technology controls. As an SRE, the role will include both oversight for production operations of our systems, as well as development/engineering of solutions to maximize system reliability & automation. The role will address three dimensions: ● Tools Coverage – Assess the tools coverage and ensure sufficient monitoring is in place to enable mature observability and data driven decision making ● Defining and educating Engineering teams - Process, Procedures, Guard Guide Rails and best practices ● Culture – Inculcate the culture of high performing teams and adopt the ways of working with the influence of SRE The role will need to work with a global team responsible for a mission critical business function, and will partner with Infrastructure, DevOps and Core practices (like Security, Identity, Prod Ops, Cloud platform and Tools) teams to identify and implement automation opportunities to drive down toil, reduce technical debt and improve system reliability. Roles and Responsibilities: ● Own the Infrastructure, APM and work with DevOps teams to Build, Release, Monitor and run the services to improve service reliability. ● Write software to automate API-driven tasks at scale and contribute to the product codebase in Java, JS, React, Node, Go and Python ● Write automation to reduce toil and eliminate manual tasks that are repeatable.
● Work with Ansible, Puppet, Chef, Terraform or another config management / orchestration suite, know where it's broken, work towards fixing them and explore new alternatives ● Define and accelerate implementation of support processes, tools and best practices ● Maintain services once they are live by measuring and monitoring availability, latency and overall system reliability ● Handle cross team performance issues from identification of the cause, determining the areas of improvement and driving those actions to closure ● Performance and maturity baselining of DevOps process, tools maturity & coverage, metrics, technology and engineering practices ● Define, Measure and improve Reliability Metrics (SLO/SLI), Observability (Monitoring, Logging-Tracing solutions), Ops process (Incident, Problem Mgmt) and streamline – automate release management. Build dashboards to provide visibility into performance of the applications. ● Mentor and coach other SREs in the organization ● Provide written and verbal updates to executives and the stakeholders of the application in the organization. ● Understand the current process, system setup and propose the improvements needed in the processes, and technology so that the application exceeds the desired Service Level Objective. ● Strong believer of automation to bring in sustained continuous improvement by automating Toil, Runbooks, improving ability of the applications to auto heal leading to improved reliability Must Have Skills: The successful candidate will have the following attributes/qualifications: ● 15+ years of Development and Operations experience in building and running applications in production that has uptime over 99%. related experience and/or training; or equivalent combination of education and experience ● 8+ years of experience as a SRE in handling applications that are web scale ● Strong hands-on coding experience in one or more programming languages such as Python, Golang, Java, Bash, etc. ● Good understanding of Observability (monitoring, logging, tracing, metrics), Chaos engineering concepts. ● Proficiency in using Application Performance Monitoring (APM) tool New Relic for monitoring, logging, tracing. ● Expert level hands on knowledge in public cloud platform AWS and/or Google Cloud Platform. Professional level certificate on one of the public clouds is highly desirable. ● Must have hands-on experience in using configuration management systems such as Ansible or Salt Stack and infrastructure automation tools like Terraform or CloudFormation. ● Should have used altering systems such as Pager Duty. ● Should have implemented solutions around Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for services. Measurement should have been within a system and across systems in distributed systems ● Should have supported Production Incidents (PIs) on critical applications of a company. Troubleshoot, debug, and diagnose operational issues and drive them to closure. ● Understanding of software delivery life cycles, particularly Agile/Lean & DevOps
● Proven experience in handling large scale and growing infrastructure across Data Centers and heterogeneous Cloud platforms ● Experience as a service owner in managing large – geographically diverse stakeholders ● Ability to work with creative – fast growing engineering team and motivate them to deliver their best work ● History of driving innovation Good to Have Skills: ● Familiarity with handling: o Containerization – Kubernetes, Docker, Rancher, etc o Kafka, Yarn, Elastic Search etc. o Source code management and Implementation of Security best practices. o Tech Stack - Python, Falcon, Elastic Search, MongoDB, AWS (SQS S3), Map Reduce ● Networking knowledge ● Understanding of software delivery life cycles, particularly Agile/Lean & DevOps ● Contribution to open source community Qualification: Master’s or Bachelor’s degree in Computer Science Engineering, or a related technical degree with 15+ years of relevant experience.