Support Engineer

About Company

Bitquery is an API-first product company dedicated to power and solve blockchain data problems using the ground truth, on-chain data. Bitquery extracts and presents valuable data via APIs. These APIs are delivering solutions to multiple verticals like Decentralize Finance (DeFi), DEX Arbitrage Analytics, Crypto Surveillance & Forensics across all major blockchains like Bitcoin, Ethereum, EOS, Tezos.

Requirements

• A Bachelor's in Computer science, understanding of SQL and Blockchain
• Understanding of Javascript or Python, GraphQL is preferred.
• At least 1 year of experience working with Zendesk and other support tools.
• Excellent written and verbal communication english

Responsibilities

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Identify data problems and provide details to the development team.
• Reply tickets on Zendesk, Community forum, slack and Telegram related to our blockchain data products.
• Ensure proper recording and closure of all issues.

Benifits:-

• Medical Benifits
• PTO
• Paid Vacation ( Depend upon location to Location)