EUC Engineer/Analyst

Job Summary:

Stralynn is seeking a motivated, results oriented EUC Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills.

Duties/Responsibilities:

• Desktop Support – Providing hardware, software, network, and server support for mostly Windows and some Mac devices
• Support Ticket Management – Managing the EUC queue
• AD and Exchange Provisioning – Maintains users, groups, and DLs
• File and Print Server Management – Provisioning and troubleshooting
• Hardware and Software Deployment – Desktop and laptop imaging and software deployment, in addition to VOIP phone deployment
• Mobile Device Support – Managing Apple, Android, and other mobile devices
• Purchasing – Managing the IT purchasing workflow
• VMWare – Maintaining virtual server environments
• IT Support Systems - Development and management of EUC-owned systems
• IT Solutions - Recommending and implementing new solutions to improve ICE IT environment
• Broker and Trading Floor Technology Support - New York-based EUC Engineers will maintain trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support

Education/Certifications:

• College degree in Engineering, MIS, CIS, or related discipline
• 3-5 years hands-on experience with Microsoft Active Directory and Windows desktop/server troubleshooting
• Familiarity with macOS
• Experience in an exchange, trading facility, or financial services

Experience/Skills/Abilities:

• Mentors EUC Analysts and Engineers in groups and individually
• Effectively documents and publishes role and team responsibilities and repeatable processes
• Improves processes and introduces superior technology
• Takes initiative to learn and perform Senior IT Engineer core duties

Stralynnisms (our core values):

• Teamwork (We work collectively and collaboratively to achieve Stralynn’s goals. We understand that we can achieve more and better-quality results as a collective unit).
• Responsiveness (We’re highly responsive to our Stralynn team members, customers, and vendors. We answer questions in a timely manner and stay connected with each other).
• Positive Attitude (We’re positive in our interactions and look to constructively help each other. We don’t dwell on problems and instead look for positive solutions).
• Initiative (We proactively seek out new challenges and look to improve the status quo. We own our responsibilities and get things done. We don’t wait to be told what to do).