Product Owner

Product Manager (Functional Retail) is responsible for setting the E-Commerce digital product strategy and delivering a best-in-class customer journey by prioritizing features, building consensus within the teams, and coordinating delivery to produce high-quality digital experiences for See’s Candies. Working closely with the Director of E-Commerce and a dedicated engineering team, as well with team members from all areas of the business (including Fulfillment/ Shipping, Manufacturing, and IT), this position is a key contributor to solving business problems and optimizing the customer experience.

POSITION RESPONSIBILITIES:

• Strong stakeholder management skills, and can independently formulate concrete requirement from abstract /high-level ideas together with business/marketing
• Experienced in working with development/QA team, and independently driving requirements from refinements to implementation
• Strong focus on customer experience, and able to provide inputs on UI/UX while having a release mindset
• Ability to work with QA team, in also triaging issues along with PM and technical leads
• Own and communicate out the e-Commerce technology roadmap.
• Understand the end-user and work to alleviate pain points and provide solutions to exceed needs and expectations.
• Create thorough product specs that clearly state objectives, proposed solutions, roles, dependencies, timelines, and testing plans.
• Drive a testing mentality across the business and be the subject matter expert for all customer-facing applications.
• Lead communication between internal team and external technical partners, working to manage these groups to consistently produce results.
• Keep up to date with the latest product and technology needs and opportunities in the marketplace and advise on best practices and future strategy.
• Manage conversion optimization and report on performance (especially pre/post code releases).
• Work with the marketing and merchandising teams to balance storytelling with e-commerce best practices for a highly functioning, high-converting site.
• Partner with Development team on all feature development and break fixes to ensure deliverables meet requirements
• Perform, or coordinate, User Acceptance Testing for all tickets.
• Work with the wider team to ensure the site is functioning, products are correctly allocated, merchandised, and updated as required.
• Support Marketing and Customer Service partners with coordinating the implementation and integrations for new partnerships and tools.
• Assist with platform management, as needed.
• Performs special projects as assigned by management.
• Responsible for identifying opportunities to enhance technology and innovation that will improve departmental effectiveness.
• All See’s staff must be committed to the company’s core principles and workplace values, including diversity and inclusion.

MINIMUM QUALIFICATIONS:

·        Product manager (Role is Functional Analyst) at Retail to work with Dev and UX teams.

• Need is in FIND journey/squad so good hold on functionalities like PDP, search, PLPs will be preferred.
• Bachelor's Degree in Business, Engineering, Math or related field; equivalent work experience may be considered in lieu of degree.
• Minimum 5+ years of experience in a Direct to Consumer E-Commerce business, with familiarity of retail trends and best practices.
• Strong knowledge of end-to-end e-Commerce operations, including final mile and fulfillment.
• Deep knowledge of web analytics tools such as Google Analytics, FullStory, HTML/CSS, as well as Jira Cloud and Confluence.
• Experience working with Salesforce Commerce Cloud or equivalent e-Commerce platforms.
• Experience with Agile Project Management practices.
• Strong analytical and problem-solving skills with solid organizational and time management skills; exceptional attention to detail.
• Execution and results focused, capable of generating new ideas to support changing business environment.
• Ability to develop and maintain effective relationships with cross-functional teams.
• Excellent written, presentation and verbal communications skills.
• Proven capabilities in multi-tasking, strong decision making, problem solving and critical thinking skills.
• Highly organized, deadline-driven individual with a “can do” attitude.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.