• Provide on-site desktop computer/laptop/tablet hardware and software support

• Provide on-site desktop computer/laptop/tablet imaging and installation services

• Receive and process requests for service via telephone or email.

• Monitor unassigned ticket queue and follow up on tickets 

• Document issues and resolutions in ticketing system thoroughly.

• basic and advanced knowledge/troubleshooting skills associated with Windows operating system.

• Mac OS and Windows PC knowledge of troubleshooting, management, configuration, and deployment (Windows 7, Mac OS X 10.7 and higher).

• possess basic and advanced knowledge/troubleshooting skills associated with Microsoft software, email clients, virus detection, active directory, network connectivity issues, etc

• Experience with Enterprise software deployment tools including SMS, SCCM, and JAMF Casper.

• Support of applications (proprietary or otherwise) is desired.

• Excellent verbal skills, with the ability to interact with the customer both face to face and over the telephone.

• Understand the customers’ needs, while responding in a professional and courteous manner.

• Organizational skills and the ability to properly manage workload.

• Demonstrated knowledge of standard networking protocols, computing operating systems, & LAN/WAN topology.

• standard office procedures and/or familiarity with ITIL practices.

• interpret a variety of instructions given in written, oral, diagrammatic, or schedule form.

• carry out multiple assignments concurrently.

• interact effectively at all levels and across diverse cultures.

• effective team member and handle project assignments responsibly.

• adapt to changes in the external environment and organization

• CompTia A+, Microsoft MCSE, and Apple ACMT Certifications

• Provide on-site desktop computer/laptop/tablet hardware and software support

• Provide on-site desktop computer/laptop/tablet imaging and installation services

• Receive and process requests for service via telephone or email.

• Monitor unassigned ticket queue and follow up on tickets 

• Document issues and resolutions in ticketing system thoroughly.

• basic and advanced knowledge/troubleshooting skills associated with Windows operating system.

• Mac OS and Windows PC knowledge of troubleshooting, management, configuration, and deployment (Windows 7, Mac OS X 10.7 and higher).

• possess basic and advanced knowledge/troubleshooting skills associated with Microsoft software, email clients, virus detection, active directory, network connectivity issues, etc

• Experience with Enterprise software deployment tools including SMS, SCCM, and JAMF Casper.

• Support of applications (proprietary or otherwise) is desired.

• Excellent verbal skills, with the ability to interact with the customer both face to face and over the telephone.

• Understand the customers’ needs, while responding in a professional and courteous manner.

• Organizational skills and the ability to properly manage workload.

• Demonstrated knowledge of standard networking protocols, computing operating systems, & LAN/WAN topology.

• standard office procedures and/or familiarity with ITIL practices.

• interpret a variety of instructions given in written, oral, diagrammatic, or schedule form.

• carry out multiple assignments concurrently.

• interact effectively at all levels and across diverse cultures.

• effective team member and handle project assignments responsibly.

• adapt to changes in the external environment and organization

• CompTia A+, Microsoft MCSE, and Apple ACMT Certifications

• The Technical Support Downside team oversees the technical support of all USC Downside faculty, staff and students.  

• Our team has a broad range of technical knowledge and all major OS’s and hardware platforms are supported, Computer/Mac malfunctions services.

• Replacing or upgrading hardware Computer systems, laptop, notebook, notepad, PC, Mac (hard drive, Ram, LCD screen, keyboard, speaker, etc.).

• Installations of some of Operating systems like Linux, Sun Solaris, HP-UX, SCO Unix, Apache and Tomcat

• Repairing hardware, printer’s scanners, network issues, imaging, ticketing system, server diagnostic.

• Computer/Mac malfunctions services, Replacing or upgrading hardware Computer systems, laptop, notebook, notepad, PC, Mac (hard drive, Ram, LCD screen, keyboard, speaker, etc.) Repairing hardware all kind for Cellophane's, tablets (I-phone, Samsung, blackberry, Nokia, lg, I- pod mini, tablets, etc.) Replacing a: broken screen glass, digitizer, led. LCD screen, touch button or any buttons, batteries, cables wires, camera, speaker, charger port, main board, etc. 

• Troubleshooting a variety of computer/cellphone issues, Setting up computer security. Did troubleshooting on network connectivity, desktop configuration, printer’s connectivity, and network access issues regarding permissions. 

• monitor computer processing systems, install software and perform tests on computer equipment and programs. Technicians may also set up computer equipment, schedule maintenance and teach clients to use programs. Other job duties can include minor repairs and computer parts ordering.