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I am a certified Salesforce Application Architect possessing years of experience into CRM space. During my IT experience, I have worked into Siebel and Salesforce CRM with excellence. While I have played roles ...
I have more than 5 years of experience in salesforce and i have worked upon various tools, technologies, applications provided by salesforce to deliver a robust,secure and scalable salesforce solution. I am well versed into APEX, Triggers, Lightning components, Lightning Web components, Visual force, REST & SOAP, SOQL, JS, OAuth based authentication, secure coding, Bulk API, Service,Sales & Community cloud , Microsoft Azure and Declarative configuration such as workflow rules, process builder, dashboard and reports etc. I do possess experience in salesforce admin task which involves sharing, visibilities, profile creation, deployment using changeset, escalation rules, support process set up, export and deployment using force.com IDE
Presently i am working on a project for an automative manufacturer to build a Salesforce service cloud solution for their ticket management process through Application, Communities & various other external systems. The solution is being built using: Apex, Lightning, visual force, communities, service cloud, triggers, REST & SOAP, JWT based authentication, process builder, workflow rules ,escalation rules etc.
Details of my previous assignments are provided in attached resume. I look forward to work with you in future.
CRM application to manage customer 360 degree view which will include Customer interactions , services availed by the customer across product category. Lead capture through various channels and lead management.
Technology used - Salesforce , Trigger, Apex, REST API. Form to Lead, Workflows, LightningShow More Show Less
Salesforce Service Cloud & community cloud implementation for case creation, management and closure.
Ability to create different types of casesfrom different channels such as external systems, call center, public sites and community. Depending upon the type of cases, different case creation logic,layout, assignment and escalation, profiles and access control were implementation.
Some of the features I was involved as a designer, architect and developer: -
1) Implementation of different case assignment and escalation
2) Case creation from different sources such as call center, internal application, Community site,public site
3) Apex sharing, data archival, customer survey
4) Custom solution and lightning component for integration, fault code captureShow More Show Less