Project Management and Execution Feasibility Analysis & Process improvement & Redesign Salesforce Service Cloud and Communities Salesforce Lightning implementation Integration with external system using REST and SOAP Effort and Schedule Estimate Solution Designer & architecture Deployment and Support activities

CRM application to manage customer 360 degree view which will include Customer interactions , services availed by the customer across product category. Lead capture through various channels and lead management.

Technology used - Salesforce , Trigger, Apex, REST API. Form to Lead, Workflows, Lightning

A CRM application to manage customer 360 degree view which will include Customer interactions , services availed by the customer across product category. Lead capture through various channels and lead management

Independent CRM Consultant for Salesforce and Siebel Functional analyst for core business processes, Fit-Gap Analysis, Design & Development,Application Administration, scope definition, Project Management, Participation in POC etc

Supporting and Developing Salesforce Application for campaign, opportunity management & customer support

Supporting and Developing Salesforce Application for opportunity & order management

Strategic end to end Siebel Finance implementation with intent to have complete 360 degree view of a customer, Smooth Complaint Management, Targeted and efficient opportunity management process and campaign management in order help servicing the customer efficiently and gather more qualified leads and track them from creation till closure

Strategic end to end, Greenfield Siebel Finance implementation with intent to have smooth and efficient opportunity management process and campaign management for Group and retail products to help business gather more qualified leads and track them from creation till closure

A big hotel chain in Mumbai wants to rebuild its existing loyalty program

Greenfield implementation for a telco client for their order management & service management

Greenfield implementation for child maintenance process using standard Siebel process. Maximize the number of effective child maintenance arrangements Critical Success Factors Decrease in handling time for cases Integration with external systems Automation of case handling processes

Re-implementation non-life Claims in Pluvier. Redesign Claims process using standard Siebel process. Datamigration Redesign of Management and FA/MA-reports Critical Success Factors Decrease in handling time for 80% of non-life Claims (easy claims, easy click patterns) Performance of current Pluvier application remains up level. Complete, Correct, Controlled datamigration. Parallel development during migration project

Alcon Laboratories has re-implemented their e-medical application in 7.8.Phasewise release for their branches at different geographies

There are various services in telecom that BT addresses. E.g.: - the PSTN lines, Private Circuits, ISDN service, ADSL service etc. e.Co is an application for maintaining and keep track of order for telecom services and their progress.e.CO also progresses these orders according to provided information and requirements and availability.

Salesforce Service Cloud & community cloud implementation for case creation, management and closure.

Ability to create different types of casesfrom different channels such as external systems, call center, public sites and community. Depending upon the type of cases, different case creation logic,layout, assignment and escalation, profiles and access control were implementation.

Some of the features I was involved as a designer, architect and developer: -

1) Implementation of different case assignment and escalation

2) Case creation from different sources such as call center, internal application, Community site,public site

3) Apex sharing, data archival, customer survey

4) Custom solution and lightning component for integration, fault code capture

1. SalesforceCRM Consultant& Developer
2. FunctionalAnalyst
3. Implementation of automated and customized solutions for new or change requests
4. Integration(Real time or Batch Integration) with external systems for lead capture, Customer support,customer onboarding

Supporting and Developing Salesforce Application for campaign, opportunity management & customer support

1. SalesforceCRM Consultant& Developer
2. FunctionalAnalyst
3. Implementation of automated and customized solutions for new or change requests