About Me
Corporate communications professional with an expired CCNA(expired 10/2010) certification and extensiveexperience in voice equipment programming, scheduling vendors, vendor management, installation, troubleshooting and operations. Hard-working in...
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Skills
Web Development
Networking & Security
Others
Positions
Portfolio Projects
Company
Misys Healthcare Systems
Description
- Responsible for managing the 24x7 environment for the Telecommunications and Voice Mail systems that included installations, management, maintenance, and system administrations of Hi-Com PBX’s, Voicemail Servers, VRU’s, T-1’s, call centers and supplemental hardware/software.
- Ensure functionality, performance, availability, reliability, change control, disaster recovery, inventory control and back-up planning for Misys headquarters and 35 sites nation-wide. Coordinator for telecommunications Vendor Management Program that included contract negotiations, maintenance & service level agreements, and bill verification.
- Created SOP’s for the telecommunications department and a detailed site matrix.
Skills
Project ManagementTools
Excel sheetsCompany
Qualex
Description
- Managing PBX for the call center with approximately 260 users with 24x7 coverage and telecom support for 200 additional employees at the same location. Interfaced with all internal employees.
- Daily troubleshooting and maintenance of Meridian Nortel 81/61, Nor-Star, Meridian Mail and Symposium system. MAC’s (moves, add and changes), call tracing, six T-1’s, VRU’s, and all other voice related equipment. Successfully managed the installation of VOIP project, for 32 remote users.
- Provided statistics to upper management based on call by call statistics, agent performance and other specific requests based on call center data captured in Symposium.
Skills
VOIP SoftwareTools
Excel sheetsCompany
Network Appliance
Description
- Responsible for maintaining day to day operations (MACS), troubleshooting issues and upgrades on Nor-Tel Opt 11, 61, 81c, Octel Voicemail, Cisco Call Manager (VOIP) and Unity Voicemail for approximately 1700 employees.
- Achieved CCNA certification while supporting entire East coast operations.
- Schedule and dispatch vendors to sites as needed. Actively engaged in conversion of all East Coast offices to Cisco platform. Integral part of team implementing office to office dialing.
- Conduct phone operation and voice mail training sessions with new employees, supervisors and managers.
- Managed, coordinated the relocation of Net Apps Voice communications to its current location on Kit Creek Rd.
Tools
Excel sheetsCompany
Carolina Biological
Description
- Responsible for maintaining the day to day operations of all voice equipment.
- Troubleshooting issues, upgrades, MAC’s and maintenance on the Nor-Tel Opt. 61c/81c PBX and Meridian Voicemail.
- Create and maintain all telecommunications documentation, vendor selection/management and perform after hours’ support 24x7x365. Interfaced with internal employees on a daily basis, to resolve any issues.
- Currently involved in VOIP project to convert Carolina Biological from TDMS.
- Monitor customer service satisfaction objectives and SLA’s, SOW’s to ensure expectations are met.
- Currently involved in cross-training for desktop support.
Skills
Desktop Support VOIP SoftwareTools
Excel sheets