Lee M.

Lee M.

Corporate communications professional with an expired CCNA(expired 10/2010)

Tulsa , United States

Experience: 31 Years

Resume
Lee M.

Lee

Tulsa , United States

Corporate communications professional with an expired CCNA(expired 10/2010)

96000 USD / Year

  • Immediate: Available

31 Years

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About Me

Corporate communications professional with an expired CCNA(expired 10/2010) certification and extensiveexperience in voice equipment programming, scheduling vendors, vendor management, installation, troubleshooting and operations. Hard-working in...

 

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Skills

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- 8 Years

Advanced

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    - 5 Years

    Advanced

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    - 6 Years

    Advanced

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    - 10 Years

    Advanced

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    - 14 Years

    Expert

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    - 9 Years

    Advanced

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    - 10 Years

    Intermediate

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    - 5 Years

    Advanced

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    - 11 Years

    Advanced

    Positions

    Project Manager

    Portfolio Projects

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    Description

    • Responsible for managing the 24x7 environment for the Telecommunications and Voice Mail systems that included installations, management, maintenance, and system administrations of Hi-Com PBX’s, Voicemail Servers, VRU’s, T-1’s, call centers and supplemental hardware/software.
    • Ensure functionality, performance, availability, reliability, change control, disaster recovery, inventory control and back-up planning for Misys headquarters and 35 sites nation-wide. Coordinator for telecommunications Vendor Management Program that included contract negotiations, maintenance & service level agreements, and bill verification.
    • Created SOP’s for the telecommunications department and a detailed site matrix.

    Show More Show Less

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    Description

    • Managing PBX for the call center with approximately 260 users with 24x7 coverage and telecom support for 200 additional employees at the same location. Interfaced with all internal employees.
    • Daily troubleshooting and maintenance of Meridian Nortel 81/61, Nor-Star, Meridian Mail and Symposium system. MAC’s (moves, add and changes), call tracing, six T-1’s, VRU’s, and all other voice related equipment. Successfully managed the installation of VOIP project, for 32 remote users.
    • Provided statistics to upper management based on call by call statistics, agent performance and other specific requests based on call center data captured in Symposium.

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    Description

    • Responsible for maintaining day to day operations (MACS), troubleshooting issues and upgrades on Nor-Tel Opt 11, 61, 81c, Octel Voicemail, Cisco Call Manager (VOIP) and Unity Voicemail for approximately 1700 employees.
    • Achieved CCNA certification while supporting entire East coast operations.
    • Schedule and dispatch vendors to sites as needed. Actively engaged in conversion of all East Coast offices to Cisco platform. Integral part of team implementing office to office dialing.
    • Conduct phone operation and voice mail training sessions with new employees, supervisors and managers.
    • Managed, coordinated the relocation of Net Apps Voice communications to its current location on Kit Creek Rd.

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    Description

    • Responsible for maintaining the day to day operations of all voice equipment.
    • Troubleshooting issues, upgrades, MAC’s and maintenance on the Nor-Tel Opt. 61c/81c PBX and Meridian Voicemail.
    • Create and maintain all telecommunications documentation, vendor selection/management and perform after hours’ support 24x7x365. Interfaced with internal employees on a daily basis, to resolve any issues.
    • Currently involved in VOIP project to convert Carolina Biological from TDMS.
    • Monitor customer service satisfaction objectives and SLA’s, SOW’s to ensure expectations are met.
    • Currently involved in cross-training for desktop support.

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    Share:

    96000 USD / Year (Expecting)

    • Immediate: Available

    73.33 USD / Hour

    Hire Lee ..

    Verifications

    • Profile Verified

    • Phone Verified

    Preferred Language

    • English - Fluent

    Available Timezones

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