YouCoach is a central visualization and training tool to manage the performance and skills of AT&T field technicians.

AT&T Managers can view performance and skills of their technicians and assign or recommend training courses for them to improve their expertise.

AT&T Technicians can view their performance scores and the courses assigned to them. They can also complete the trainings in this tool.

The System also can assign trainings and courses to the technicians automatically based on an in-built set of rules created by human experts

Responsibilities: 1. Manage Team of 5 members who have varied skill sets 2. Communicate with Client over the phone, email, Chat messenger and in meetings. 2. Deliver Telcom solutions in three different modules viz. a) Admin b) PHP and c) Python. 3. Working with the development team in getting the functional tasks done as per the requirements given. 4. Update the Manager on a as is basis about the progress of the work. Support and maintenance of the existing application in production.

This is an enterprise application developed to work in Apple products. Using this app customers can apply for primary and family insurance policy online. They can upload the mandatory documents like Identity Card etc... using the app. They can check thestatus of their application and claim online.Customers can also register for insurance claims online.

Responsibilities:

· Support and maintenance of DBA and E-Submission application.

· Incorporate enhancements using Spring Framework, RESTFUL Web services and Apache Camel.

· Use Agile development methodology framework using Scrum in the project.

· End to End development integrating with IOS operating system.

· Create persistence mechanism using JPA and Hibernate.

· Create queries using Hibernate Criteria.

This is a web based application developed mainly for managing the database server users and roles in the organization. This application uses robust JSF 2.x framework.

Responsibilities:

· Create JSF pages using prime faces UI extension.

· Create DAO Classes to connect and interact with database and business services.

· Create queries and scripts to execute against database.

R2 is the new name of the project and old name of the project was RAVERS (Rail Vehicle Records System) which is a mainframe application designed for automating managing trains in Europe. It is the common industry system used for component maintenance data and component maintenance planning. It was developed in COBOL and NATURAL with ADABAS as database and large VSAM files. It is now getting migrated to GUI based web application in Java. The current module that is being delivered is Work Package.

Responsibilities:

· Create End-To-End development of the Use Case starting from creation of the UI using JSF and Prime Faces, connecting the UI with JSF

managed bean and connecting the JSF managed beans with EJB stateless beans and JPA as persistence context.

· Also create JUnit Test Cases for all the service methods exposed to the client for doing fetch and save operations.

RequestCenter product is a java based web portal developed by Cisco Corporation that can be deployed on different application servers like Weblogic, websphere, jBoss and Oracle 9i App server.As a backend we can used Oracle, SqlServer databasesThe current application at WellsFargo is using Oracle 10g, Weblogic 11g on Unix platform.

RequestCenter is one of the market-leading solutions for organizations that seek a 'one-stop-shop' for service requests and a standardized request fulfillment process. The Service Catalog is a collection of services offered in the RequestCenter. It is highly actionable, interactive, and transactional in nature.

The key components of the RequestCenter product are:

· Service Catalog: Service Request provides a Web-based self-service request portal for end users. They can find available services on a role-based user interface, submit a request, and monitor delivery status.

· Request Fulfillment enables IT to streamline the fulfillment of service requests by accomplishing more tasks, faster and better, with the same or fewer resources. Service managers can track the overall delivery plan and refine the process to improve operational efficiency.

Service Request Libraries offer pre-built, configurable service content to create an actionable Service Catalog.

Responsibilities:

· Work on the enhancements on the existing/new services using Apache Axis, XML and Javascript technologies.

· Improve application performance and database tuning.

· Maintenance of Weblogic servers and deployment of Web applications.

Incident Watch refers to the activities of an organization to identify, analyze and correct hazards. For instance, a fire in a factory would be a risk that realized, or an incident that happened. Usually as part of the wider management process in private organizations, incident Watch is followed by post-incident analysis where it is determined why the incident happened despite precautions and controls. This information is then used as feedback to further develop the security policy and/or its practical implementation. The primary focus of Incident Watch is to ensure a prompt recovery of the system, supervising and directing the internal or external resources. Prompt system recovery and minimization of any impact to the customers assets have priority over unreasonably long and intensive data collection for the event root cause investigation. Incident Watch has the following basic components: a) Incident detection and recording b) Classification and initial supportc)Investigation and diagnosis d) Resolution and recoverye)Incident closuref)Ownership, monitoring, tracking, and communication (monitoring the progress of the resolution of the incident and keeping those who are affected by the incident up to date with the status). This Product consists of the following modules:i) Client ii) Users iii) Sites iv) Masters v) Incidents vi) Tasks Schedules vii) Reports

HAR.com is a professional real estate agency which provides services to its customers in buying and selling of properties. The main aim of this project is to post messages to its registered users to their social networking site accounts, through this implementation API developed in Java. Java APIs from Twitter, LinkedIn and REST API from Facebook are being used for connecting to the social networking sites, getting the friends and their data, getting the social networking specific extensions and posting of information about properties to the social networking configured users. API integration with JSP in JBoss and with Cold Fusion in Cold Fusion Application server.

This is a CRM application which captures the employee information and displays information about the customers payments and transactions. It also follows up with the customer on the payment status once when the customer has not replied to the outstanding mail. There is also a background process which sends outstanding statement generated in PDF using Jasper Reports to the customers mail.

Doctors in US treat patients and create a file for one or more patients and upload those files to FTP / Mail server. Executives in Doctus download those files and inspect them to create a list of valid claims and send those claims back to the Doctors. Downloading of files and allocation of files to the executives, tracking the progress of work has been automated using a background process and an application developed using JSF framework.

This is a HealthCare Insurance Project which migrates the existing standalone BMS (Benefit Management System) application into HIP (Health Insurance Platform). In the HIP platform the concept of Hosted Carrier (Risk Bearer) and Book Of Business (Group of Policy Holders) exists. In this HIP platform, application will have different look and feel for different Hosted Carriers and Book Of Businesses.

Project Symphony the next mile-stone after Harmony that provides the ability to create the Customized reports using the ORA frame work, along with advanced LDAP, JAAS & Single Sign on login features.

Harmony 2.0 is a web software tool that provides similar and advanced features of KnoahasARK for a BPO to manage its operations such as Call Center Quality, Recording and Performance Management Solutions. Harmony 2.0 has been designed using framework MyFaces Trinidad, (A JSF framework that includes large, enterprise quality component library)Spring (Only IOC/DI) and Hibernate. Harmony 2.0 is successor in version of KnoahsARK 1.5.2 which is robust in performance. It has a tabular approach of accessing modules and a customized dashboard with portals using JBoss Portal. Accessibility to tabs/modules and portals are based on feature permissions granted in the System. JBoss Portal has been used for portals to show up on end-users dashboard. Jasper Reports has been used for pulling Reports that depicts the performance of an agent such as AHT – Average Handle Time, Voice Sessions and Adhoc Reports etc. The System has been also provided a feature for generating of Scheduled Reports using Quartz.