SCM helps in enhancing and managing Logistics and Support services provided by Client to
its customers. Major role of SCM is to handle cases raised especially through emails and phone calls. SCM is actually a replacement of existing and legacy system used as mailboxes for
multiple locations globally. Being scattered in different mailboxes and teams there was a big
loophole in managing and visualizing cases under a single system or platform which raises
the need of using Salesforce Service cloud to address and manage the work under one single
system i.e. Cloud.

SCM helps in enhancing and managing Logistics and Support services provided by Maersk to its customers. Major role of SCM is to handle cases raised especially through emails and phone calls.

Icix - Integrated Compliance Information Exchange

ICIX helps the retail industry’s leading companies collaborate across trading partner networks

to achieve Active Transparency. Our solutions enable companies to safeguard consumers,

protect their brand, and build trust - all while improving margins.

Our applications, together with our network, help the world's largest organizations connect,

share data, and manage the performance and risk of their global supply chains. More than

20,000 businesses actively connect on the ICIX network, including 3 of the top 10 U.S.

retailers, and all of the top 100 food suppliers. ICIX customers include Walmart, Nike, Target,

Hanesbrands, US Foods, Diageo, Wake fern and Restoration Hardware.

ICIX helps the retail industry's leading companies collaborate across trading partner networks to achieve Active Transparency. Our solutions enable companies to safeguard consumers, protect their brand, and build trust - all while improving margins.

The Centex International Pvt Ltd intends to implement Salesforce.com in order to ensure

better visibility and tracking of the Accounts and Opportunities. CIPL sees value in managing

its sales process better through Salesforce.com CRM tool to ensure that all leads are managed

from creation to closure.

They intend to implement a Customer Relationship Management (CRM) solution to improve

efficiency of its operations that involve

1. Lead Management

2. Opportunity Management

3. Account and Contact Management

4. Travel Management

5. Competitor Management

6. Product Management

The Centex International Pvt Ltd intends to implement APM in order to ensure better visibility and tracking of the Production and Order Deliveries. Under this 3 projects were covered as below: APM (Arel Process Management an ERP), Horticulture Management System, Web Based MIS(WEBIS).