We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by maintaining seamless system functionality, driving process improvements, and owning the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, implementing projects, and the RevOps roadmap.

Key Responsibilities

Technology Stack Management:

• Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc, etc.) to ensure minimal disruption to Marketing, Sales, Customer Success, and Support teams.
• Update versions and packages for all RevOps tools to keep systems current and secure.
• Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner.
• Implement changes to workflows, forms, and fields as needed.
• Evaluate and implement new RevOps tools.

Testing & Deployment

• Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation.
• Test lead flows by submitting test leads to ensure RevOps changes don’t disrupt demand generation and sales.

Project Ownership

• Own and maintain the RevOps Roadmap Jira board, keeping it updated with current priorities based on stakeholder feedback.
• Actively lead weekly RevOps sprint planning sessions and contribute actionable insights.
• Lead larger revenue operations projects, such as implementing Pandadoc for order management.
• Own RevOps reporting that requires integrations (e.g., Zendesk, HubSpot, VWO, and Salesforce)

Process Optimization & Documentation

• Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel).
• Document the current RevOps tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format).
• Proactively identify opportunities to improve revenue operations processes and implement solutions.

Qualifications:

• Proven experience in revenue operations, sales operations, or a related role, with hands-on expertise managing tools like HubSpot, Salesforce, and Pandadoc.
• Strong technical aptitude, including the ability to troubleshoot bugs, manage integrations, and update software packages.
• Exceptional attention to detail and experience with testing and deploying changes in a production environment.
• Deep understanding of lead flow, attribution models, and CRM systems; ability to explain complex processes clearly.
• Self-starter with a proactive mindset and the ability to work independently.
• Familiarity with Jira or similar project management tools is a plus.
• Excellent communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams.
• Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions.
• Passion for digging into lead flow processes and answering attribution-related questions.