Position: Technical Support Executive

About MocDoc :

MocDoc is a cutting-edge healthcare software platform that bridges the gap between healthcare providers and patients. Our solutions streamline hospital, clinic, and lab management, enhancing efficiency and patient care. As a leader in digital healthcare transformation, we are committed to innovation, quality, and customer satisfaction.

Responsibilities:

 Provide technical support for MocDoc's healthcare management software through voice, chat, and email.

 Handle a high volume of customer interactions, assess issues, and ensure customer satisfaction.

 Implement MocDoc's software solutions, conduct customer training, and assist with onboarding.

 Diagnose and resolve technical issues related to software applications, database management, and integrations.

 Identify and document various use cases for software features to enhance functionality and usability.

 Conduct periodic reviews of resolved support cases to ensure compliance with service standards.

 Address service quality gaps, propose solutions, and drive initiatives for improved customer experience.

 Prioritize and execute tasks efficiently in a fast-paced, deadline-driven environment.

 Collaborate with internal teams to escalate and resolve complex technical issues.

Required Skills:

 Strong verbal and written communication skills in English, Hindi, and any Regional Language.

 Experience in remote IT application support (voice support).

 Proficiency in Microsoft Excel for reporting and data analysis.

 Knowledge of SQL Server and database maintenance is an added advantage.

 Customer-focused mindset with adaptability to diverse customer profiles.

 Strong interpersonal skills and ability to work effectively in a team environment.

 Flexibility to work in variable shifts as needed.

 Ability to travel as required.

 Prior experience in the healthcare domain is a plus.