Role Description

The Branch Manager will be responsible for leading and overseeing the Multimoney Forex business at the Bangalore/ Bhubaneswar/ Guntur / Nawanshahr Branch. This role requires a hands-on leader to drive business growth, manage day-to-day operations, optimize Performance, and ensure profitability. The Branch Manager will be responsible for the entire area business portfolio, Including P&L management, operational efficiency, sales growth, customer acquisition, and team performance. Frequent travel is required to oversee branch operations and drive business expansion.

Key Responsibilities :

Business Development & Growth

● Develop and execute strategies to drive the growth of the Forex business in the respective branches.

● Identify and explore new business opportunities, strategic partnerships, and market trends to expand the customer

base and increase revenue.

● Conduct regular market analysis and competitor benchmarking to ensure a competitive edge.

P&L Management

● Oversee the P&L of the designated area, ensuring profitability and budget adherence.

● Monitor revenue streams, control costs, and optimize resource allocation to achieve financial targets.

● Work closely with the finance team to analyse financial performance and implement corrective actions as necessary

Sales & Revenue Targets

● Set and monitor branch-wise sales targets; ensure alignment with overall business objectives.

● Drive sales performance, ensuring a focus on achieving forex sales growth and increasing market share.

● Lead and mentor branch managers and sales teams to achieve individual and team targets.

Operations Management

● Ensure smooth operations across all branches, ensuring compliance with internal policies, regulatory requirements,

and industry standards.

● Maintain high levels of operational efficiency, accuracy, and customer satisfaction across all branches.

● Develop and implement processes and systems to improve service delivery and operational productivity.

Team Management & Leadership

● Provide leadership and direction to T, ensuring optimal team performance and accountability.

● Conduct performance reviews, provide feedback, and foster a high-performance culture.

● Lead recruitment, training, and development efforts to ensure the branches have skilled teams to deliver on business

objectives.

Customer Relationship Management

● Build strong relationships with key customers and stakeholders within the region to enhance customer loyalty and

satisfaction.

● Address customer concerns and resolve issues promptly, ensuring positive brand reputation.

Compliance & Risk Management

● Ensure compliance with all regulatory requirements related to forex trading and money exchange operations in the

region.

Qualifications

● Bachelor's Degree in Business Administration, Finance, or related field (MBA preferred)

● Minimum 8-12 years in sales, business management, or financial services, preferably in forex, banking, or NBFCs.

● Proven experience in P&L management, sales growth, and operations management in a multi-location setup.

● Strong understanding of regulatory compliance in the Forex industry.

● Strong leadership, people management, and team development skills.

● Excellent communication, negotiation, and interpersonal skills.

● Ability to manage multiple branches effectively with a focus on results and growth.

● Financial acumen with a deep understanding of P&L management.

● Proficiency in MS Office and CRM systems

● Excellent organizational, problem-solving, and multitasking abilities

● Problem-solving and decision-making abilities under pressure.