Applycup Hiring for LTI Mindtree a skilled and customer-oriented Service Desk Engineer to join our dynamic team. As a Service Desk Engineer, you will play a crucial role in providing first-level technical support to our internal employees and external clients. You will be responsible for troubleshooting and resolving a wide range of IT issues related to hardware, software, networks, and applications. This role requires a strong technical aptitude, excellent communication skills, and a commitment to delivering exceptional customer service. You will be working in a fast-paced environment, interacting with users across different departments and technical skill levels, so the ability to explain technical concepts clearly and patiently is essential. The ideal candidate will have a proven track record of resolving technical issues efficiently, escalating complex problems when necessary, and contributing to a positive user experience. A proactive approach to problem-solving and a willingness to learn new technologies are highly valued. This position involves working closely with other IT teams, so collaboration and teamwork are essential. You will also be expected to contribute to knowledge base articles and documentation to improve the efficiency of the service desk. We are looking for someone who is passionate about technology, dedicated to providing excellent customer service, and eager to contribute to a growing organization.

Requirement:

• Minimum 3 to 5 years of experience in a Service Desk or technical support role.
• Strong understanding of IT principles and best practices.
• Excellent troubleshooting and problem-solving skills.
• Experience with various operating systems, software applications, and hardware.
• Budget: Max ₹1,100,000 INR per annum.
• Job Type: Payroll

Role and responsibility:

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, network, and application issues.
• Escalate complex problems to higher-level support teams when necessary.
• Document all incidents and resolutions in the ticketing system.
• Contribute to knowledge base articles and documentation.
• Monitor system performance and identify potential issues.
• Participate in projects and initiatives to improve service desk efficiency.